Head of Human Resources

Location: Accerta Head Office - 4 New Street, Toronto, Ontario

Type: Full-Time | Monday to Friday | Hybrid (on-site 1-2 days per week, more as required)

Compensation: $165,000 - $185,000 (commensurate with experience) plus long-term and short-term incentive plans

Vacancy Status: Replacement

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, is a social enterprise that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we've built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we're committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

Accerta is seeking an experienced HR leader to join our Senior Leadership Team as Head of Human Resources. As Accerta's most senior HR leader, this hands-on, generalist role is accountable for all people functions across the organization - from HR strategy and organizational design to compensation, employee relations, and talent management.

Reporting to the Chief Financial Officer (“CFO”) and serving as a trusted advisor to the Senior Leadership Team, the Head of Human Resources will balance meaningful day-to-day execution (approximately 50%) with shaping Accerta's people strategy and representing HR at the leadership table (approximately 50%), reflecting the size of the organization (approximately 160-170 employees). Four HR positions currently report into this role - an HR Specialist, a Payroll/HR Specialist, a Recruiting Specialist, and a Training resource - with flexibility for the incoming leader to shape this structure going forward.

What We Offer

• A seat at the leadership table as Accerta's senior-most HR voice, with regular exposure to the Senior Leadership Team, the HR Committee, and the Board
• Competitive compensation, including eligibility for short- and long-term incentive plans
• Comprehensive health benefits, including a Health Care Spending Account (HCSA)
• Retirement savings plan with employer matching contribution from your start date
• Professional dues and continuing education support
• Cell phone and internet allowance
• Hybrid work environment

Key Responsibilities

People Strategy & HR Leadership

• Develop, articulate, and execute Accerta's HR strategy, ensuring a coordinated, well-sequenced set of initiatives rather than a series of disconnected programs
• Within the first 30/60/90 days, assess the current HR team, tools, and programs, and build a prioritized roadmap in partnership with the CFO
• Serve as a key advisor to the CFO and a full member of the Senior Leadership Team on HR and organizational matters, with regular Board-level exposure as Accerta's senior-most HR voice
• Balance advocacy for employees with protection of the organization, ensuring HR is viewed as a strategic, process-driven function
• Identify opportunities to apply automation and AI tools to reduce administrative and procedural HR workload

HR Department Operations

• Oversee the day-to-day work of the HR team, encouraging staff development and designing a team structure appropriate to Accerta's size and needs
• Develop and monitor an annual HR budget
• Manage and evaluate outside resources, including HR consultants, employment lawyers, training specialists, insurance brokers/carriers, and pension administrators
• Lead the selection and implementation of a new HRIS platform
• Establish HR department measurements and prepare periodic reports to track progress against strategic goals

Compensation, Benefits & Payroll

• Own Accerta's salary structure, pay bands, and variable pay/bonus programs
• Lead participation in market/salary surveys and ongoing pay-equity and pay-band review, with clear, well-communicated rollout of any changes
• Develop and maintain job evaluation practices in compliance with Ontario Pay Equity and Equal Pay legislation
• Oversee payroll accuracy and the relationship with Accerta's payroll provider, including statutory filings such as T4s
• Source cost-effective employee benefits and monitor the benefits environment for savings and improvement opportunities

Employee & Labour Relations

• Formulate and recommend HR policies and objectives with regard to employee relations, partnering with people leaders to communicate policies and legal requirements
• Determine and recommend employee relations practices that promote morale and motivation, while reinforcing accountability and performance standards
• Conduct investigations into employee complaints or concerns; review, guide, and approve management recommendations regarding employment terminations
• Lead implementation of company safety and health programs as required by the Government of Ontario

Talent, Performance & Development

• Establish and lead standard recruiting and hiring practices; serve as an interviewer for management- and senior-level finalists
• Lead ongoing development of Accerta's performance management system, including development plans and progressive discipline
• Formalize Accerta's mentorship program and a clearer leadership development and career-pathing framework tied to training and assessment
• Support Accerta's engagement and culture programming, including town halls, employee events, and rewards/recognition programs

Regulatory Compliance & Organization Development

• Lead compliance with applicable employment and labour legislation; serve as primary contact with employment counsel and relevant government agencies
• Lead organization development activities including succession planning, workforce development, key employee retention, organization design, and change management
• Manage employee communication and feedback channels, and monitor organizational culture against Accerta's strategic goals

Required Qualifications

• Bachelor's degree or equivalent in Human Resources, Business, or a related field
• Minimum 10 years of progressive HR leadership experience, including prior experience operating at the Director level or above
• Strong generalist background across core HR disciplines: employment law, compensation, employee/labour relations, organizational development, safety, and training
• Extensive knowledge of Ontario employment law and practices, including pay equity legislation
• Demonstrated experience developing and rolling out compensation programs, pay-band structures, and/or benefits programs, with strong change management and communication discipline
• Excellent computer skills in Microsoft Office and HR database/record-keeping systems
• Comfortable operating in a smaller, resource-constrained HR function within a medium-sized (approximately 160-170 employee), government-services-oriented organization
• Clear, structured, and confident communicator who can design a rollout plan, communicate it, and secure buy-in
• Demonstrated ability to serve as a credible member of a senior leadership group and build trust quickly across all levels of the organization
• High degree of confidentiality, integrity, and sound judgment

The following experience/skills would be considered strong assets:

• CHRL/CHRP designation or specialized training in employment law, compensation, or organizational development
• Experience with HRIS platform selection and/or implementation
• Prior experience presenting to a committee or Board
• Active affiliation with relevant HR networks/associations

If you are interested in joining a mission-driven organization and taking on Accerta's most senior HR leadership role, we encourage you to submit your resume for consideration. Candidates selected for an interview will be contacted within legislated timelines.

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

We do not use artificial intelligence systems to screen, assess, or select applicants - all hiring decisions are made through human review.

While we appreciate all interest, only those candidates selected for an interview will be contacted.