Posted last month
Hotel Guest Services Agent (Front Desk Agent)
@ Crescent Hotels
Ontario
Overview
Crescent Hotels is hiring a full-time Guest Services Agent for its Courtyard by Marriott property. The role covers guest check-in and check-out, reservations, payments, and advising guests on local amenities, across flexible days, evenings and weekends.
Responsibilities:
- Check guests in and out of their rooms
- Manage guest reservations
- Process payments for hotel services
- Share knowledge of hotel amenities and the local area
- Manage all aspects of the guest stay
Requirements summary:
- Upbeat and engaging personality with a passion for customer service
- Strong organizational and communication skills
- Thrives in a team environment
- Available for days, evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-09-22
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Perks mentioned | Flexible hours, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Crescent Hotels
| Field | Value |
|---|---|
| Open jobs on Jobsy | 34 |
Description
At Courtyard by Marriott, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
At Courtyard by Marriott, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:
Here is what you will be doing each day:
As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.
Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.
Does this sound like you?
You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment.
You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.
At Courtyard by Marriott and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.
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