Posted 5 months ago
Hotel Guest Services Agent (Front Desk Agent)
@ Crescent Hotels & Resorts
Mississauga, Ontario
Overview
Crescent Hotels & Resorts is hiring a Hotel Guest Services Agent for its Courtyard by Marriott property. The role covers guest check-in and check-out, reservations, payment processing and sharing local knowledge of the hotel and area. The posting states competitive wages, a benefit plan, flexible scheduling across days, evenings and weekends, and travel discounts.
Responsibilities:
- Check guests in and out of their rooms
- Manage guest reservations
- Process payments for hotel services
- Share knowledge of hotel amenities and the local area
- Serve as the guest's first point of contact throughout their stay
Requirements summary:
- Upbeat and engaging personality
- Passion for customer service and guest experience
- Strong organizational and communication skills
- Thrives in a team environment
- Available for days, evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-06-16
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Perks mentioned | Flexible hours, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Crescent Hotels & Resorts
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bold Strategy, Innovative Spirit
Full company description
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience. Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates. At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
- LinkedIn followers
- 51,171
- People associated on LinkedIn
- 1,118
- Reported office locations
- 10306 Eaton Place, Suite 430, Fairfax, Virginia 22030, US
- 552 Wellington St W, Suite 1405, Toronto, Ontario M5V 2V5, CA
- Other recorded names
- Crescent Hotels & Resorts
- Specialties
- Hotel Management and resort management
- Profile identifies a recruitment agency
- No
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 5,001-10,000 employees |
| Headquarters | Fairfax, Virginia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | Hotel Management and resort management |
| Open jobs on Jobsy | 51 |
| View page |
At Courtyard by Marriott, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
At Courtyard by Marriott, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:
· Highly competitive wages
· An exceptional benefit plan for eligible associates & your family members
· Flexible scheduling to allow you to focus on what is important to you
· Discounts with Marriott properties worldwide and Crescent managed properties in North America for you & your family members
· Opportunity to grow with us
· A workplace that you can be proud of, where you are valued, trusted and supported by the team
Here is what you will be doing each day:
As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.
Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.
Does this sound like you?
You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment.
You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.
At Courtyard by Marriott and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
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