Housekeeping Supervisor

What we do and are proud of

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

Why this role is significant

As a Housekeeping Supervisor, you set the pace and tone for your team—leading by example to deliver consistent, high-quality service. Whether you’re supporting the Housekeeping Manager or leading the team on your own, you keep daily operations on track, ensure high standards for cleanliness and presentation, and foster a positive team culture. Your leadership creates a productive, supportive environment where team members are motivated to take pride in their work.

This role blends hands-on work with leadership and problem-solving. You lead with clarity and professionalism, adapt easily to changing priorities, and build strong working relationships across departments to keep operations seamless.

A day in the life

• Leading and supporting the housekeeping and laundry teams to ensure all guest rooms and linens meet resort standards

• Running pre-shift meetings to align the team on daily priorities, special requests, and operational updates

• Assigning room assignments, deep cleans, and project tasks based on occupancy levels and business needs

• Managing call-outs by coordinating on-call staff based on availability, guest volume, and shift coverage

• Assisting hands-on with room cleaning, resets, laundry, and seasonal deep cleaning projects as needed

• Conducting regular room inspections and providing timely coaching to ensure consistent quality

• Coordinating with the Front Desk and Facilities teams to manage early check-ins, maintenance needs, and guest priorities

• Responding to guest service requests, including special setups and VIP amenities

• Overseeing the laundry room to ensure it remains clean, organized, and compliant with health and safety standards

• Tracking room statuses, supply levels, and shift activity using Asana, 7shifts, and internal systems

• Supporting the recruitment, onboarding, and on-the-job training of new team members

• Acting as the shift lead in the absence of the Housekeeping Manager to ensure continuity of operations

What we hope you'll bring to the team

• At least one year of supervisory or team leadership experience, ideally in a hotel, resort, or similar operational setting

• Housekeeping experience is preferred but not required

• Strong time management and organizational skills, with the ability to prioritize tasks and adjust plans quickly based on occupancy and staffing levels

• A natural ability to coach and support others, offering clear direction, encouragement, and feedback

• Confident decision-making skills and a proactive approach to problem-solving and guest service

• Adaptability and resilience in a fast-paced, guest-focused environment

• Physical ability to perform housekeeping tasks, including lifting up to 30 pounds and standing or walking for extended periods

• Open availability, including weekends and holidays, to support business needs and operational flexibility

What's in it for you

• A competitive wage of $24–$27 per hour plus gratuities

• Comprehensive health and dental benefits after three months

• A supportive and collaborative work environment in a breathtaking waterfront setting

• Career development opportunities in a growing, award-winning hospitality team

• Enjoy a range of employee perks, including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, and savings on spa retail products.

At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you don’t meet every requirement, we encourage you to apply if you believe you’d be a great fit.

We’d love to hear from you. Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer and welcomes applications from individuals of all backgrounds.