Posted 9 days ago
Housing Support Team Lead
@ The Mustard Seed
Edmonton, Alberta
Overview
The Mustard Seed is hiring a full-time Housing Support Team Lead in Edmonton for its Prairie Manor residence, which provides permanent supportive housing to 85 people experiencing homelessness with multiple barriers. The role covers case management, daily living support and connections to community resources, with a Wednesday to Sunday 2:30 p.m. to 11:00 p.m. schedule and onsite work following a harm reduction model. The posting states a company vehicle is used, plus extended health and dental benefits, matching RRSP and wellness days.
Responsibilities:
- Provide case management services to residents
- Assist clients with daily living skills
- Connect clients to community resources
- Provide ongoing addiction and mental health support with the Housing team
- Work onsite following a harm reduction model
Requirements summary:
- Human services degree or diploma and three years related experience
- Two years of leadership experience without formal supervisory responsibilities
- One year working with people experiencing homelessness
- Crisis intervention and de-escalation skills
- Valid Class 5 driver's licence and driver's abstract with three years' driving experience
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 3+ years |
| Management experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Care home, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | Class 5 driver's licence, driver's abstract |
| Driver’s licence | required |
| Background checks | criminal record |
| Education | College diploma (required) |
| Fields of study | Human Services |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Mustard Seed
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Eliminating homelessness and reducing poverty where we serve, since 1984.
Full company description
At The Mustard Seed, our mission is to alleviate poverty and homelessness through acceptance, empowerment and practical solutions. We provide a safe and supportive haven where people can have their physical needs met, and also begin to heal and grow mentally, emotionally and spiritually. We do what we do because there are many people in great need of support, compassion and assistance in their desire for a better life, and we believe we have a calling to help those in need. How do we do it? We support the whole person; physically, through basic needs like food, shelter and clothing; emotionally, through counselling and relationships; financially, through income support programs (employment and government); and spiritually, through counselling and prayer support.
- LinkedIn followers
- 7,856
- People associated on LinkedIn
- 630
- Reported office locations
- 102 11 Ave SE, Calgary, Alberta T2G 0X5, CA
- 181 Victoria St W, Kamloops, British Columbia V2C, CA
- 10568 114 St NW, Edmonton, Alberta T5H 3J7, CA
- 6002 54 Ave, Red Deer, Alberta T4N 4M8, CA
- 503a Allowance Ave SE, Medicine Hat, Alberta T1A 3E5, CA
- 304 2nd Ave S, Saskatoon, Saskatchewan S7K 1L1, CA
- 12102 100 St, Grande Prairie, Alberta T8V 5P1, CA
- Business categories
- Non Profit
- Charity
- GovTech
- Other recorded names
- The Mustard SEED Society
- The Mustard Seed
- Specialties
- Homelessness
- Mental Health
- Addictions Counselling
- Housing
- Employment Coaching
- Homeless Shelter
- Poverty
- Neighbour
- Wellness
- Best Christian Workplace
- and Shelter
- Profile identifies a recruitment agency
- No
- Reported total investment
- 10,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At The Mustard Seed, our mission is to alleviate poverty and homelessness through acceptance, empowerment and practical solutions. We provide a safe and supportive haven where people can have their physical needs met, and also begin to heal and grow mentally, emotionally and spiritually. We do what we do because there are many people in great need of support, compassion and assistance in their desire for a better…
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Company size | 501-1,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Nonprofit |
| Year founded | 1984 |
| Specialties | HomelessnessMental HealthAddictions CounsellingHousingEmployment CoachingHomeless ShelterPovertyNeighbourWellnessBest Christian Workplace |
| Open jobs on Jobsy | 53 |
| View page |
Employment Type: Full time
Schedule: Wednesday to Sunday, from 2:30 p.m. to 11:00 p.m.
Reporting to: Housing Manager
City: Edmonton
Number of Positions to Fill: 1
RFR #: 2360
The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. This role helps to eliminate homelessness and reduce poverty by providing a safe and supportive environment for all clients. The Prairie Manor Team Lead is a team member that provides housing and facilitates support services for eighty-five low to mid-acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH).
The main role of the Prairie Manor Team Lead will be to provide case management services, assist clients with daily living skills, and connect them to community resources while completing other day-to-day tasks as needed. The role will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Worker will be working onsite at the residence which functions within a harm reduction model.
DUTIES AND RESPONSIBILITIES:
- Degree/Diploma in Human Services field and three years of related work experience
- Minimum of 2 years of leadership experience with demonstrated the ability to guide and support others, without having formal supervisory responsibilities
- Minimum of one year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
- A passion to be part of ending homelessness in Alberta
- Knowledge of Edmonton’s community resources
- Experience working with mental health and/or addictions preferred
- Experience with lead case management is considered a strong asset
- Demonstrated competency and ability to practice crisis intervention
- Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
- Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
- Excellent written, oral, and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
- Excellent organizational and time management skills
- A self-starter with the ability to work in a cross-functional team
- Ability to accomplish goals with minimal supervision
- Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset
- Professionalism, knowledge of FOIP and ability to abide by confidentiality standards
- Driver’s Abstract (minimum of 3 years driving experience), valid Drivers License (Class 5), 2 million liability insurance and access to a reliable vehicle
MINIMUM QUALIFICATIONS AND SKILLS
- Physical effort: minimal to significant physical effort required while working directly with risk population in life recovery. Role also involves some organizational tasks.
- Mental effort: varied mental and emotional effort required to provide ongoing compassionate care and resolve conflicts. Must be able to respond appropriately to intense situations
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
WORKING CONDITIONS
- Degree/Diploma in Human Services field and three years of related work experience
- Minimum of 2 years of leadership experience with demonstrated the ability to guide and support others, without having formal supervisory responsibilities
- Minimum of one year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
- A passion to be part of ending homelessness in Alberta
- Knowledge of Edmonton’s community resources
- Experience working with mental health and/or addictions preferred
- Experience with lead case management is considered a strong asset
- Demonstrated competency and ability to practice crisis intervention
- Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
- Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
- Excellent written, oral, and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
- Excellent organizational and time management skills
- A self-starter with the ability to work in a cross-functional team
- Ability to accomplish goals with minimal supervision
- Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset
- Professionalism, knowledge of FOIP and ability to abide by confidentiality standards
- Driver’s Abstract (minimum of 3 years driving experience), valid Drivers License (Class 5), 2 million liability insurance and access to a reliable vehicle
ADDITIONAL REQUIREMENTS
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.
COMPENSATION & BENEFITS
The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
NOTE
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
- Please visit our careers page to see more job opportunities.
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