Human Resources Generalist

The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and recruitment.

This position works collaboratively with leaders and employees to provide guidance, ensure compliance with organizational policies, terms and conditions of employment, applicable legislation, and contribute to the continuous improvement of Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee experience.

The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes and responsibilities within the team to ensure timely and consistent delivery of Human Resources services.

Key Responsibilities

Human Resources Operations & Compliance

• Maintain accurate and confidential employee records in accordance with legislative and organizational requirements.

• Ensure compliance with employment standards, labour legislation, organizational policies, collective agreements and terms and conditions of employment.

• Support Human Resources audits and reporting requirements by maintaining organized and complete employee documentation.

• Assist in the implementation and administration of Human Resources systems, programs, and process improvements.

• Prepare Human Resources metrics, reports, and documentation to support decision-making and organizational planning.

Compensation, Benefits & Payroll Support

• Administer employee benefits programs, including enrollments, changes, and employee inquiries.

• Act as a liaison between employees and benefit providers to resolve issues and facilitate effective service delivery.

• Support compensation administration by preparing employment letters, compensation changes, salary adjustments, and related documentation.

• Collaborate with payroll to verify employment information, calculate and process employee salary changes, and ensure accurate and timely payroll administration.

• Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.

Onboarding & Employee Experience

• Coordinate and facilitate the onboarding process to ensure a smooth and engaging transition for new employees.

• Deliver employee orientation sessions and provide ongoing support during the onboarding period.

• Act as a primary Human Resources contact for employees and assist in fostering engagement and organizational connection.

• Maintain and update onboarding materials, resources, and programs to align with organizational values and objectives.

Employee Relations & Human Resources Advisory Services

• Provide guidance and support to managers and employees regarding Human Resources programs, policies, procedures, and workplace concerns.

• Assist in resolving employee relations matters through coaching, problem-solving, and collaboration with leaders.

• Support employee performance management processes, including documentation and employee development initiatives.

• Support learning and development initiatives, leadership development programs, and employee training activities.

• Maintain training records and monitor employee completion of required training.

• Research external training providers, courses, and learning resources as needed.

• Coordinate compliance training, professional development, and other employee training initiatives.

• Promote a positive workplace culture through proactive employee engagement and communication efforts.

• Maintain confidentiality and professionalism when handling sensitive employee matters.

Talent Acquisition & Recruitment

• Support the full cycle recruitment process, including job postings, candidate screening, interviewing, selection, and onboarding.

• Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.

• Coordinate candidate communications and ensure a positive candidate experience throughout the hiring process.

• Support workforce planning initiatives and contribute to the continuous improvement of recruitment practices and processes.

• Participate in job fairs promoting City of Saint John opportunities.

Offboarding & Employee Transitions

• Coordinate employee offboarding activities, including required documentation, exit interviews, and system updates.

• Partner with leadership teams to ensure smooth employee transitions.

• Analyze exit feedback and identify opportunities to improve employee retention and engagement.

Human Resources Programs & Continuous Improvement

• Support the development, implementation, and ongoing administration of Human Resources programs and initiatives.

• Contribute to employee engagement, wellness, recognition, and diversity and inclusion initiatives.

• Participate in special projects, organizational change initiatives, and Human Resources led events.

• Identify opportunities to improve Human Resources processes and enhance service delivery across the organization.