Posted 8 days ago
Human Resources Generalist
@ IntouchCX
Winnipeg, Manitoba
SIGNALS
Overview
IntouchCX is hiring a full-time Human Resources Generalist (Employee Relations Specialist) to support positive employee relations across operations. The role handles employee inquiries, leave and accommodation requests, investigations, policy administration and performance management support, and requires 3-5 years of HR experience in a fast-paced environment.
Responsibilities:
- Manage internal inquiries and employee relations issues with stakeholders
- Handle leave and accommodation requests
- Conduct investigations on employee concerns
- Assist operations with performance management
- Administer policies and handle office administration
Requirements summary:
- 3-5 years of HR experience in a fast-paced environment
- High school diploma or equivalent required
- CPHR, CPHR candidate or SHRM designation preferred
- Experience in a large organization or supervisory experience in a small one
- Strong verbal and written communication skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Human resources |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Fields of study | Human Resources |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
IntouchCX
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About the Job The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success. As Human Resources Generalist (Employee Relations Specialist), You Will…
Benefits of Working as a …
- Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships
- Assist operations with performance management process and discussions
- Engage with operations by participating in meetings to support goals and objectives
- Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests
- Engage with Operations on all Employee Relations issues and concerns
- Policy administration
- Conduct investigations on concerns submitted from employees
- Conduct special projects and other HR duties as assigned
- General office management and administration As Human Resources Generalist (Employee Relations Specialist), You Have…
- High school diploma or equivalent is required
- Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred
- Experience in a large organization or supervisory level experience in small organization
- Must have minimum of 3-5 years of HR experience in a fast-paced environment
- Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders
- Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation
- Strong analytical, problem solving and decision-making skills
- Demonstrate good listening, patience, and collaborative skills
- Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change
- The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Service oriented with a focus and understanding on the client’s needs
- The ability to have an innovation spirit and think outside the box
Benefits of Working as a …
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
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