Posted yesterday
Insurance Sales Agent
@ CAA Club Group
Thornhill, Ontario
Overview
CAA Club Group is hiring an Insurance Sales Agent for its call centre to quote and sell auto and property insurance to inbound callers. The role requires post-secondary education, retail, customer service or call centre experience, and an OTL/RIBO licence. The posting states flexible shifts within call centre hours, with a monthly Saturday shift, and lists benefits including a defined contribution plan and a personal spending account.
Responsibilities:
- Quote and sell auto and property insurance to inbound callers
- Follow procedures and underwriting guidelines in the sales process
- Assess customer needs and recommend additional P&C coverage
- Meet sales, quality and average call time targets
Requirements summary:
- Post-secondary education completed
- Considerable retail, customer service or call centre experience
- Strong written and verbal communication skills
- OTL/RIBO licence required
- Insurance experience considered an asset
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Sales |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | OTL, RIBO |
| Education | College diploma (preferred) |
| Perks mentioned | Tuition support, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAA Club Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 108 |
About Us
For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do
• Quote and sell auto and property insurance to inbound callers
• Follow procedures and underwriting guidelines as part of the sales process
• Assess the needs of the customer
• Identify and make recommendations for additional P&C coverage
• Achieve set target for sales, quality, average call time, etc.
Who You Are
• Post-secondary education completed
• Considerable experience in retail, customer service, and/or a call centre environment
• Strong communication skills, both written and verbal
• A highly motivated individual, committed to continuous improvement and exceeding client expectations
• You use your critical thinking skills to identify needs and propose solutions to the customers
• You are a team player who shares knowledge and insights with peers
• You are positive, customer focused and resourceful
• Insurance experience is considered an asset
• OTL/RIBO license required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm
**You must be flexible to work various shifts within the call centre hours.
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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