Posted 25 days ago
Integrated Services - Senior Systems Analyst
@ F12.net
Calgary, Alberta
Overview
F12.net is hiring a Senior Systems Analyst to resolve client technical issues in person and remotely and serve as the escalation point for junior technicians. The role covers Windows Server, Exchange/Office 365, Hyper-V and VMware, networking and cloud administration, with after-hours on-call work occasionally required. The posting states three weeks of vacation plus Flex Days, and a Health Spending Account or RRSP matching.
Responsibilities:
- Resolve client technical issues in person and remotely
- Escalate on-site issues with thorough notes
- Support junior technicians as escalation point
- Maintain accurate technical notes and activity tracking
- Administer servers, networks and cloud services
Requirements summary:
- 3 to 5 years IT help desk or support experience
- Multiple recognized certifications
- Advanced troubleshooting ability
- Experience with virtualization technologies
- Experience managing third-party cloud services
- Willingness to be on-call after hours occasionally
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 3+ years |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
F12.net
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canadian IT Company offering: Managed IT Services, Cyber Security, Cloud Data Centre Solutions, and Technology Strategy
Full company description
F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness. F12.net proudly supports organizations across British Columbia, Alberta, and Ontario, providing tailored solutions that meet the unique needs of businesses in these regions.
- LinkedIn followers
- 16,903
- People associated on LinkedIn
- 268
- Reported office locations
- 13555 - 156 Street, Edmonton, Alberta T5V 1R9, CA
- 4311 12 St NE, 330A, Calgary, Alberta T2E 4P9, CA
- #8, 4699 - 61 Street, Red Deer, Alberta T4N 7C9, CA
- 220 Markland Street, Unit A-2, Markham, ON L6C 1T6, CA
- 917C Fitzgerald Avenue, Courtenay, BC V9N 2R6, CA
- 1325 Polson Drive, 101, Vernon, BC V1T 8H2, CA
- 520 Lake St, Nelson, British Columbia V1L, CA
- 35 Cherry Blossom Rd, Cambridge, Ontario N3H 4R7, CA
- Business categories
- Information Technology
- Cyber Security
- Data Center
- Information Services
- IT Management
- Cloud Computing
- IT Infrastructure
- Other recorded names
- F12.net
- Specialties
- Hardware as a Service
- Cloud Computing
- Managed Services
- Network Infrastructure
- IT Strategy
- IT Support
- Technology Strategy
- IT Services
- Cloud Servers
- Data Centers
- Security Assessments
- Managed Security
- MSP
- MSSP
- Managed Detection and Response (MDR)
- cyber security
- data breach prevention
- Digital transformation
- and Cloud Migration
- Profile identifies a recruitment agency
- No
- Reported total investment
- 27,473,156
Currency and observation date were not supplied; this is not a current valuation or a funding round.
F12.net is dedicated to equipping business leaders, IT decision-makers, and their teams with the tools and strategies needed to strengthen their cyber security posture. Our IT services are tailored to enhance productivity and scalability while implementing rigorous security measures to safeguard against cyber threats. We achieve this with an emphasis on efficiency and cost-effectiveness. F12.net proudly supports…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 1996 |
| Specialties | Hardware as a ServiceCloud ComputingManaged ServicesNetwork InfrastructureIT StrategyIT SupportTechnology StrategyIT ServicesCloud ServersData Centers |
| Open jobs on Jobsy | 14 |
| View page |
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
The Position: Reporting to the Manager, Service Delivery – Our Sr.Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior technician, you will be an escalation point for our more junior team members and a point of contact for our clients and vendors. You will be part of the team that forms the core of our service delivery and will have ample opportunity to utilize your technical skills and troubleshooting ability. Working with the Team Lead, the Sr.Systems Analyst will have advanced client knowledge and system knowledge including networking and servers: as well as advanced technical and computer knowledge. The Sr.Systems Analyst can resolve issues escalated from a Systems Analyst with increased speed and accuracy.
Responsibilities:
- Resolve client issues promptly and with exceptional customer service.
- Remotely support client networks
- Escalate issues requiring an on-site technician in a timely manner with thorough notes.
- Maintain accurate technical notes and activity tracking.
- Manage time and commitments.
- Participate in making F12 a fun place to work.
- Maintain a pleasant and calm demeanor in stressful situations.
- Maintain prompt communication.
- Ability to troubleshoot server-based software issues with:
- Microsoft Windows Server 2012/2016/2019
- Microsoft Exchange 2013/2016/Office 365
- Microsoft SQL Server (basic understanding)
- Microsoft Terminal Server (RDS) 2012/2016/2019
- Microsoft Hyper-V and VMWare/ESXi/VSphere
- Major AV/Security packages
- Office 365/Azure/Entra ID/Intune administration/configuration/management
- VPN issues, BoVPN, IKEv2, IPSEC
- Firewalls/Switches/Aps Configuring/managing/troubleshooting
- Knowledge and understanding of various server/workstation peripherals.
- Working knowledge of workstation/server hardware and software troubleshooting abilities
- Working knowledge of DNS, the internet and mail flow
Requirements:
- Minimum 3-5 years IT Help Desk/Support Experience
- Completion of multiple professionally recognized certifications
- Advanced trouble shooting ability.
- Understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services.
- Ability to be on-call/work after hours occasionally.
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
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