Posted 11 days ago
IT Applications Support Analyst
@ Hilton Food Group Plc
Brantford, Ontario
Overview
Hilton Foods is hiring an IT Application Support Analyst to support and optimise the ERP, production planning, traceability and quality control applications used in its food production operations. The role provides hands-on support, resolves service tickets, manages user access and system integrations, and supports audit and compliance reporting. The posting states an on-site arrangement and a salary range of CAD $55,146 to $68,932.
Responsibilities:
- Provide hands-on support for ERP and production applications
- Resolve service tickets and triage priorities
- Manage application configurations, user access and integrations
- Support traceability, data integrity and audit reporting
- Test and deploy application updates and new modules
Requirements summary:
- Understanding of ERP systems, including Evolve, in manufacturing
- Strong troubleshooting under pressure in live production
- Knowledge of enterprise software such as ERP, WMS and SAP
- Effective communication with technical and shop floor staff
- Desirable: BRC, HACCP or ISO 22000 regulated environment experience
Tools & skills
Source and dates
Source type not verified · csod
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hilton Food Group Plc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The global partner of choice built on world class red meat capabilities
Full company description
At Hilton Foods, we’re passionate about bringing great food to people’s tables every single day. We’re a leading international food and supply chain partner, working side by side with some of the world’s most trusted retailers. Together, we help feed millions, and believe the best results always come through strong, lasting partnerships. Today, we’re proud to be a growing global community: • 7,000+ talented colleagues • £4.2bn revenue (2025) • 21 high-performance facilities • Serving 21+ markets around the world The global partner of choice, built on world-class red meat capabilities. We operate across meat, seafood, vegan & vegetarian, easier meals and supply chain services, helping shape the future of food. But what really sets us apart is our people and how we work together. Our values guide everything we do: • We’re collaborative – we believe the best ideas come from working together, across teams, borders and partnerships • We’re innovative – we’re always looking for better ways to do things and drive change • We’re agile – we adapt quickly in a fast-moving world • We’re ambitious – we set high goals and achieve them together • We’re responsible – we do the right thing for our people, our communities and our planet Behind the meals in your home, and your neighbour’s fridge, are teams who care deeply about what they do. From production and logistics to data and product development, there’s purpose behind every decision, every innovation and every product. Each of our sites is powered by local talent and team spirit, backed by the strength of a global business on an exciting growth journey. It’s this combination that gives our people something special, the chance to be part of something big, while staying closely connected to their local teams. At Hilton Foods, we’re not just shaping food, we’re shaping careers. We create an environment where people can learn, grow and thrive, and where everyone has a part to play in building a business we’re proud of.
- LinkedIn followers
- 25,850
- People associated on LinkedIn
- 1,436
- Reported office locations
- International, PE29 6YE, GB
- Business categories
- Agriculture
- Food Processing
- Food and Beverage
- Industrial
- Manufacturing
- Food & Beverage Manufacturing
- Other recorded names
- Hilton Food Group Plc
- Hilton Foods
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Hilton Foods, we’re passionate about bringing great food to people’s tables every single day. We’re a leading international food and supply chain partner, working side by side with some of the world’s most trusted retailers. Together, we help feed millions, and believe the best results always come through strong, lasting partnerships. Today, we’re proud to be a growing global community: • 7,000+ talented…
| Field | Value |
|---|---|
| Industry | Food and Beverage Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | International |
| Organization type | Public Company |
| Year founded | 1994 |
| Open jobs on Jobsy | 14 |
| View page |
Salary Range: CAD$55,146.00 – CAD$68,932.00
Working Type: On-Site
PURPOSE OF ROLE
The role of the IT Applications Support Analyst is to support and optimise the suite of applications used across our food production operations. This role is critical in ensuring the reliability and performance of systems such as ERP, production planning, traceability, and quality control tools that underpin day-to-day manufacturing and supply chain activities.
Line management to the role will be provided by IT Applications Engineer and IT Team Leader.
KEY ACCOUNTABILITIES
Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
Work as part of the IT support team to resolve service tickets
Manage application configurations, user access, and system integrations with equipment and other platforms.
Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
Participate in testing and deployment of application updates or new modules.
Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions.
Maintaining good cooperation and communication between business users and IT team.
Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications
KEY EXPERIENCE, KNOWLEDGE AND SKILLS
Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
Strong troubleshooting skills and the ability to work under pressure in a live production environment.
Good understanding of data flows, system integration, and user access management.
Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
Effective communication skills
Effective organisational skills
Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
Problem-solving ability.
Ability to prioritise work in a reactive and proactive environment.
Understands the importance of Security and Standards.
Desirable:
Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
Knowledge of traceability requirements in food manufacturing.
Exposure to automation systems or industrial IT infrastructure.
WOULD SUIT SOMEONE WHO ….
Problem solves
Can triage and prioritise service tickets
Acts with fairness and consistency.
Works to high standards and promotes the same.
Enjoys working as part of a flexible team.
Flexes approach to suit the situation.
Recognises diversity.
Focuses on delivery.
Has a positive ‘can do’ attitude.
Can work under pressure.
Is a good collaborator.
Enjoys use of technology to make business more modern and efficient.
Has ability to go into detail, if necessary, but also understands bigger picture, especially business purpose and benefits of used technology.
Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.
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