Posted 2 months ago
IT Service Analyst
@ TransLink
Vancouver, British Columbia
Overview
TransLink is hiring an IT Service Support Analyst to design, develop and analyze IT service management governance, processes and standards. The role is hybrid, full-time at 37.5 hours per week, with a salary of $8,236 to $9,896 per month.
Responsibilities:
- Design and develop IT service management governance, processes and standards
- Liaise with customers and BTS staff to define and maintain Service Level Agreements
- Establish reporting mechanisms and conduct in-depth analysis of IT service management processes
- Provide service support expertise and promote IT service management awareness
- Act as functional lead for service management projects
Requirements summary:
- Diploma in computer science from a recognized institute of technology
- ITIL Foundations and process improvement certifications required
- 3.5 years recent IT experience in a large enterprise environment
- 2 years in an IT service management environment
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · peoplesoft
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundations, process improvement certification |
| Encouraged to apply | Indigenous peoples, Racialized people, 2SLGBTQ+, People with disabilities |
| Education | College diploma (required) |
| Fields of study | Computer science |
| Perks mentioned | Retirement plan, Tuition support, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TransLink
| Field | Value |
|---|---|
| Headquarters | Burnaby |
| Open jobs on Jobsy | 50 |
Marketing Statement
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!
Responsibilities
The IT Service Support Analyst is responsible for designing, developing and analyzing IT service management governance, processes and standards in support of the successful delivery and continuous improvement on IT service to the customers. Designs and develops IT service management processes and drives for continuous improvement. Liaises with customers and BTS staff to define, develop, renew and maintain Service Level Agreements. Establishes reporting mechanisms and techniques, conducts in depth analysis and reporting for IT service management processes. Provides service support expertise to BTS staff and promotes the awareness of IT service management processes. Performs the role of functional lead for service management projects.
Qualifications
EDUCATION
Diploma in Computer science from a recognized institute of technology including courses in business/systems analysis and the use of development tools. Certifications in both ITIL Foundations and process improvement methodologies are required.
EXPERIENCE
Requires three and a half (3.5) years recent experience in information technology in a large enterprise environment including two (2) years in a IT service management environment designing, transitioning, operating and improving services. A further period of up to six (6) months in the position is required to become familiar with assigned TransLink enterprise information systems, policies, procedures, environment and its user requirements.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
Salary 8,236 - $9,896 per month (Actual salary offered will be commensurate with education, experience and internal parity).
The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
How to Apply
Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: September 2, 2026
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].
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