Posted 8 days ago
IT Specialist II
@ Modine Manufacturing Company
Calgary, Alberta
Overview
Modine Manufacturing Company is hiring a senior IT Support Analyst II to provide hands-on technical support at its assigned site while working with the global IT team. The role resolves complex end-user, hardware, software and network issues, manages tickets through the ITSM process, and coordinates with regional and global teams. It is a full-time position.
Responsibilities:
- Serve as senior technical resource for site hardware, software and network issues
- Own high-priority incidents through resolution
- Install and maintain site technology and server room equipment
- Coordinate with Service Desk, Security and Infrastructure teams across time zones
- Create and maintain support procedures and knowledge base articles
Requirements summary:
- Bachelor's degree in computer science, IT or related discipline
- 5 to 7+ years of hands-on corporate IT support experience
- Solid knowledge of VPN, wireless, DNS and DHCP
- Hands-on experience with Active Directory, Microsoft Entra ID and Microsoft 365
- Experience with ServiceNow or comparable ITSM platform
- ITIL, Microsoft, CCNA or CompTIA certifications highly desired
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundation, MCSE, Microsoft Certified Associate, CCNA, CCNP, CompTIA Network+ |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science, Information Technology |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Modine Manufacturing Company
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Engineering a Cleaner, Healthier World
Full company description
Since 1916, Modine Manufacturing Company has applied innovative thermal technology to meet customer's needs. Modine breakthroughs in customized heating and cooling solutions have yielded state-of-the-art components, modules and systems that have given the world's vehicle makers and commercial equipment manufacturers a competitive edge in the markets they serve. Markets served include Automotive, Truck, Off Highway/Construction, and HVAC&R.
- LinkedIn followers
- 51,532
- People associated on LinkedIn
- 3,539
- Reported office locations
- Modine Manufacturing, 1500 DeKoven Avenue, Racine, WI 53403, US
- Other recorded names
- Modine Manufacturing Company
- Profile identifies a recruitment agency
- No
Since 1916, Modine Manufacturing Company has applied innovative thermal technology to meet customer's needs. Modine breakthroughs in customized heating and cooling solutions have yielded state-of-the-art components, modules and systems that have given the world's vehicle makers and commercial equipment manufacturers a competitive edge in the markets they serve. Markets served include Automotive, Truck, Off…
| Field | Value |
|---|---|
| Industry | Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Racine, WI |
| Organization type | Public Company |
| Year founded | 1916 |
| Open jobs on Jobsy | 16 |
| View page |
Position Description
The IT Support Analyst II provides hands-on, high-quality technical support for their assigned site while actively collaborating with our global IT team. This senior site resource resolves complex end-user, hardware, software, and network issues, manages tickets through the ITSM process, and coordinates with regional and global IT teams to deliver consistent, responsive service.
Key Responsibilities
Advanced Technical Support & Incident Management
- Serve as the senior technical resource for the site, troubleshooting complex hardware, software, network, printing, and conference room technology.
- Own high-priority incidents through resolution, coordinating with regional or global teams when specialized access or joint action is required.
- Identify recurring issues, document patterns, and collaborate with global engineering teams on root cause analysis.
- Install, configure, and maintain site technology, including peripherals, network connectivity, and server room equipment, under the guidance of global teams.
- Work across time zones and functions, such as the Service Desk, Security, and Infrastructure groups, to coordinate changes and maintain support standards.
- Use the enterprise ITSM tool to accurately document, prioritize, and resolve incidents and requests according to service expectations.
- Provide site-level technical execution for office changes, device refreshes, software deployments, and infrastructure upgrades.
- Create and maintain clear support procedures, knowledge base articles, and site asset records.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- ITIL Foundation, MCSE / Microsoft Certified Associate, CCNA / CCNP, or CompTIA Network+ / Security+ certifications are highly desired.
- 5 to 7+ years of progressive, hands-on experience supporting end users and site technology in a corporate IT environment.
- Proven experience owning complex site issues and collaborating with remote, regional, or global support groups.
- Solid understanding of network connectivity (VPNs, wireless, DNS, DHCP) and hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft 365.
- Experience using ServiceNow or a comparable ITSM platform to manage, update, and route tickets.
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