Posted 9 months ago
IT Specialist
@ Neighbourly Pharmacy
Overview
Neighbourly Pharmacy is hiring an IT Specialist to maintain and monitor its software systems and networks, solve technical issues, and support staff across all departments. The work includes first-line ticket intake nationally, installing and configuring systems, and travel to stores for onsite repairs. Travel to stores may be required.
Responsibilities:
- First-line intake of IT support tickets nationally in Fresh Service
- Install and configure software and physical computer systems
- Troubleshoot and resolve software and hardware issues, including onsite store visits
- Create user accounts and assist with password and login problems
- Write technical and software process documentation
Requirements summary:
- 1+ years of experience in a technical support role
- Working knowledge of networks, Microsoft O/S, VoIP telephony and IT hardware
- Technical certifications preferred but not required
- Strong analytical and interpersonal communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-02-01
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Travel | air: none · ground: moderate |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Neighbourly Pharmacy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada’s largest and fastest-growing network of community pharmacies.
Full company description
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 325 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we serve, preserving their legacy and continuing the tradition of outstanding care. 𝐉𝐨𝐢𝐧 𝐨𝐮𝐫 𝐓𝐞𝐚𝐦. At Neighbourly Pharmacy, we recognize that our people are our most valuable asset. As one of Canada’s fastest growing companies, there’s no shortage of opportunity within your community or beyond. Join a fast-paced team of people who are dedicated to serving patients and customers with care. Opportunity at Neighbourly also extends beyond the pharmacy counter. Explore positions in our support centres, from Finance, Human Resources to Operations and more! 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐨𝐟 𝐒𝐞𝐥𝐥𝐢𝐧𝐠? We firmly believe pharmacies are the cornerstone of communities. That’s why we want to celebrate the reputation you’ve built, not eliminate it. Our approach ensures continuity of care, maintaining the trust you’ve established with your patients while minimizing disruptions. When you’re ready to sell, trust us preserve what matters most. 𝐀𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. Neighbourly has garnered widespread acclaim as the industry’s preferred acquirer, and employer, and we are proud of our prestigious accolades: Canada’s Most Admired Corporate Cultures™- Enterprise (Waterstone Human Capital) 2025. Canada’s Top Growing Companies (Globe & Mail) 2020, 2021, 2023, 2024, and 2025. Best Managed Companies (Deloitte & CIBC) 2021, 2022, 2023, 2024, and 2025. New Innovators (Canadian Business Magazine in partnership with BII+E) 2022. Canada’s Top New Growth Companies Startup List (Canadian Business Magazine) 2020.
- LinkedIn followers
- 15,518
- People associated on LinkedIn
- 637
- Reported office locations
- 190 Attwell Drive, Suite 400, Toronto, Ontario M9W 6H8, CA
- Business categories
- Health Care
- Retail
- Drug & Health Stores
- Retail and wholesale
- Other recorded names
- Neighbourly Pharmacy
- Specialties
- Pharmacy
- retail
- health
- health care
- drugs
- and pharmacies
- Profile identifies a recruitment agency
- No
- Reported total investment
- 323,980,945
Currency and observation date were not supplied; this is not a current valuation or a funding round.
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 325 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Pharmacyretailhealthhealth caredrugsand pharmacies |
| Open jobs on Jobsy | 164 |
| View page |
POSITION SUMMARY
This role focuses on maintaining and monitoring the software systems and networks for our business. You will be tasked with solving technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
RESPONSIBILITIES
- Installation and configuration of software and physical computer systems as required.
- Ticket/Incident management: 1st Line intake of all IT Support incoming tickets nationally within the Fresh Service ticketing software
- Communicate with internal/external customers and provide updates in a timely manner.
- Troubleshoot and resolve issues with software or hardware.
- Support resolutions that may require in-store visits/travel.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Analyze tickets to detect underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Participate in business meetings to provide insight into technical requirements.
- Support store acquisitions by thoroughly planning and executing IT requirements and upgrades in support of the business and conversion teams.
- Write technical and software process documentation as required.
- Liaise with other departments to support processes such as auditing and other duties as required by business needs.
- Other Duties as assigned.
- Travel to the stores may be required for onsite repair.
QUALIFICATIONS
- 1+ years of experience in a technical support role.
- Technical Certifications are preferred but not required.
- Working knowledge of Networks, Microsoft O/S, VoIP telephony and all IT hardware systems.
SKILLS
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
This job description represents the general responsibilities and duties of the position but should not be construed as an all-inclusive detailed job description.
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