Posted 8 days ago
IT Specialist
@ AccorHotel
Jasper, Alberta
Overview
Fairmont Jasper Park Lodge is hiring a full-time IT Specialist to keep property IT systems running smoothly, reporting to the IT Manager. The role covers desktop support, device setup, asset and licence tracking, and ticket follow-up. Salary is $60,000 to $70,000 a year, with staff accommodation assistance and colleague perks.
Pay:
$60,000–$70,000 a year
Responsibilities:
- Provide technical support to property colleagues
- Troubleshoot hardware, software and network issues
- Install and maintain computers, printers and devices
- Manage IT asset and software licence records
- Track and follow up on support tickets
Requirements summary:
- 1 to 2 years of IT support or help desk experience
- IT or related diploma, degree or certification
- CompTIA A+, Google IT Support or Microsoft Fundamentals preferred
- Strong communication and customer service skills
- Legally eligible to work in Canada
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+ |
| Education | College diploma (preferred) |
| Fields of study | IT, Information Systems |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 283 |
| View page |
Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment.
What you will be doing:
Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT standards.
- Provides timely, professional, and friendly technical support to all property colleagues and end-users.
- Troubleshoots and resolves hardware, software, and network connectivity issues at the desktop and device level.
- Installs, configures, and maintains computers, printers, mobile devices, and peripherals.
- Deploys and sets up new equipment, including imaging, driver installation, and device configuration.
- Manages and maintains accurate records of IT assets, hardware inventory, and software licensing.
- Logs, tracks, and follows up on support tickets to ensure timely resolution and a positive user experience.
- Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access.
- Monitors antivirus, backup systems, and basic network connectivity, escalating alerts as needed.
- Executes IT-related tasks and projects as directed by the IT Manager.
- Follows and upholds Accor IT standards, data security, compliance, and safety policies always.
- Performs other duties as assigned.
Qualifications
Your experience and skills include:
- University or college degree, diploma, or technical certification in IT/IS or a related field.
- 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
- Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals (Preferred).
- Experience or understanding of hotel or hospitality operations is an advantage.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Highly organized, detail-oriented, and proactive.
- Ability to work independently with a strong sense of accountability.
- Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
- Annual salary of $60,000 - $70,000/year
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Want to learn more about this opportunity? View the complete job description by clicking this link: IT Specialist JD.pdf
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