Posted 2 months ago
IT Support Analyst
@ Randstad Canada
Burnaby, British Columbia
SIGNALS
Overview
Randstad Canada is hiring an IT Support Analyst in Burnaby, British Columbia, on a full-time permanent basis (40 hours per week), with local and remote options. The analyst is the first point of contact for IT incidents and service requests across retail stores and corporate offices, delivering remote and in-person desktop support, device deployment, and meeting room technology support, with an on-call weekend rotation.
Pay:
$55,000–$65,000 a year
Responsibilities:
- Provide daily technical support via email, phone and ticketing
- Deliver desktop and end-user support on site and remotely across Canada
- Deploy and manage laptops, mobile devices and tablets
- Configure and troubleshoot meeting room and video conferencing technology
- Maintain knowledge base articles and standard operating procedures
Requirements summary:
- Proven experience delivering remote and in-person desktop support
- Technical proficiency in Windows 11, macOS and Microsoft 365
- Experience with Microsoft Entra ID and MDM tools such as Jamf
- Advanced networking diagnostics (TCP/IP, DNS, VPNs, firewalls)
- Strong written and verbal communication skills
Tools & skills
ServiceNowJamfApple Business ManagerMicrosoft 365 Admin CenterMicrosoft Entra IDRingCentralCisco Meraki
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-09-03
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 |
| Schedule | weekends |
| Travel | air: none · ground: minimal |
| Work setting | Office, Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,321 |
| View page |
Job description
IT Support Analyst
Department: Technology / Service Delivery
Location: Burnaby, British Columbia, Canada (Local & Remote)
Employment Type: Full-time, Permanent (40 hours/week)
Reporting To: IT Service Delivery Manager
Team Purpose
The Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.
Role Purpose
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate offices, providing high-quality technical customer service both remotely and in-person. As our client continues to expand across Canada, this role offers direct exposure to ongoing technology initiatives spanning retail operations, core business software, supply chain, and corporate environments.
Key Responsibilities
Provide daily technical support to internal teams and business partners via email, phone, and ticketing channels.
Deliver local desktop and end-user support at corporate office facilities and remotely across Canada.
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications.
Deploy and manage laptops, mobile devices, and tablets for business use, ensuring adherence to corporate standards and security protocols.
Configure, maintain, and troubleshoot meeting room technology, including video conferencing (VC) systems and collaboration solutions.
Diagnose and resolve network, connectivity, and infrastructure issues, escalating effectively when required.
Utilize ServiceNow to log, update, track, and resolve support tickets within established SLAs.
Collaborate with internal cross-functional teams and third-party vendors to resolve technical incidents.
Develop, maintain, and update user documentation, knowledge base (KB) articles, and standard operating procedures to promote self-service and team efficiency.
Participate in an on-call weekend rotation to support critical business operations.
Contribute to continuous service improvement initiatives as the organization expands.
Essential Qualifications & Skills
Demonstrated commitment to delivering outstanding customer service.
Strong written and verbal communication skills across technical and non-technical stakeholders.
High adaptability and learning agility to absorb new technologies quickly.
Proven experience delivering both remote and in-person desktop support.
Technical proficiency in:
Microsoft Windows 11 and Apple macOS environments.
Microsoft 365 services (SharePoint Online, OneDrive, Outlook, Teams, and collaboration tools).
Microsoft Entra ID (Azure Active Directory), including access management, user administration, and security practices.
Microsoft 365 Admin Center management (licensing, account management, service health).
Computer hardware support (laptops, desktops, monitors, peripherals).
Mobile Device Management (MDM) tools (e.g., Jamf, Apple Business Manager).
Advanced networking diagnostics (TCP/IP, DNS, VPNs, Firewalls).
Network printer configuration, print server administration, and queue management.
Supporting and administering enterprise business applications.
Desirable Qualifications & Skills
Telephony and user administration via RingCentral (or equivalent VoIP platforms).
Configuring devices and profiles within Jamf.
Experience supporting retail-specific hardware, software, and operational workflows.
Troubleshooting and configuring Cisco Meraki network hardware.
Exposure to specialized clinical software, industry-specific equipment, or Practice Management Systems (PMS).
Advantages
Team Purpose
The Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.
Role Purpose
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate offices, providing high-quality technical customer service both remotely and in-person. As our client continues to expand across Canada, this role offers direct exposure to ongoing technology initiatives spanning retail operations, core business software, supply chain, and corporate environments.
Responsibilities
Key Responsibilities
Provide daily technical support to internal teams and business partners via email, phone, and ticketing channels.
Deliver local desktop and end-user support at corporate office facilities and remotely across Canada.
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications.
Deploy and manage laptops, mobile devices, and tablets for business use, ensuring adherence to corporate standards and security protocols.
Configure, maintain, and troubleshoot meeting room technology, including video conferencing (VC) systems and collaboration solutions.
Diagnose and resolve network, connectivity, and infrastructure issues, escalating effectively when required.
Utilize ServiceNow to log, update, track, and resolve support tickets within established SLAs.
Collaborate with internal cross-functional teams and third-party vendors to resolve technical incidents.
Develop, maintain, and update user documentation, knowledge base (KB) articles, and standard operating procedures to promote self-service and team efficiency.
Participate in an on-call weekend rotation to support critical business operations.
Contribute to continuous service improvement initiatives as the organization expands.
Qualifications
Essential Qualifications & Skills
Demonstrated commitment to delivering outstanding customer service.
Strong written and verbal communication skills across technical and non-technical stakeholders.
High adaptability and learning agility to absorb new technologies quickly.
Proven experience delivering both remote and in-person desktop support.
Technical proficiency in:
Microsoft Windows 11 and Apple macOS environments.
Microsoft 365 services (SharePoint Online, OneDrive, Outlook, Teams, and collaboration tools).
Microsoft Entra ID (Azure Active Directory), including access management, user administration, and security practices.
Microsoft 365 Admin Center management (licensing, account management, service health).
Computer hardware support (laptops, desktops, monitors, peripherals).
Mobile Device Management (MDM) tools (e.g., Jamf, Apple Business Manager).
Advanced networking diagnostics (TCP/IP, DNS, VPNs, Firewalls).
Network printer configuration, print server administration, and queue management.
Supporting and administering enterprise business applications.
Summary
Desirable Qualifications & Skills
Telephony and user administration via RingCentral (or equivalent VoIP platforms).
Configuring devices and profiles within Jamf.
Experience supporting retail-specific hardware, software, and operational workflows.
Troubleshooting and configuring Cisco Meraki network hardware.
Exposure to specialized clinical software, industry-specific equipment, or Practice Management Systems (PMS).
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
Department: Technology / Service Delivery
Location: Burnaby, British Columbia, Canada (Local & Remote)
Employment Type: Full-time, Permanent (40 hours/week)
Reporting To: IT Service Delivery Manager
Team Purpose
The Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.
Role Purpose
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate offices, providing high-quality technical customer service both remotely and in-person. As our client continues to expand across Canada, this role offers direct exposure to ongoing technology initiatives spanning retail operations, core business software, supply chain, and corporate environments.
Key Responsibilities
Provide daily technical support to internal teams and business partners via email, phone, and ticketing channels.
Deliver local desktop and end-user support at corporate office facilities and remotely across Canada.
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications.
Deploy and manage laptops, mobile devices, and tablets for business use, ensuring adherence to corporate standards and security protocols.
Configure, maintain, and troubleshoot meeting room technology, including video conferencing (VC) systems and collaboration solutions.
Diagnose and resolve network, connectivity, and infrastructure issues, escalating effectively when required.
Utilize ServiceNow to log, update, track, and resolve support tickets within established SLAs.
Collaborate with internal cross-functional teams and third-party vendors to resolve technical incidents.
Develop, maintain, and update user documentation, knowledge base (KB) articles, and standard operating procedures to promote self-service and team efficiency.
Participate in an on-call weekend rotation to support critical business operations.
Contribute to continuous service improvement initiatives as the organization expands.
Essential Qualifications & Skills
Demonstrated commitment to delivering outstanding customer service.
Strong written and verbal communication skills across technical and non-technical stakeholders.
High adaptability and learning agility to absorb new technologies quickly.
Proven experience delivering both remote and in-person desktop support.
Technical proficiency in:
Microsoft Windows 11 and Apple macOS environments.
Microsoft 365 services (SharePoint Online, OneDrive, Outlook, Teams, and collaboration tools).
Microsoft Entra ID (Azure Active Directory), including access management, user administration, and security practices.
Microsoft 365 Admin Center management (licensing, account management, service health).
Computer hardware support (laptops, desktops, monitors, peripherals).
Mobile Device Management (MDM) tools (e.g., Jamf, Apple Business Manager).
Advanced networking diagnostics (TCP/IP, DNS, VPNs, Firewalls).
Network printer configuration, print server administration, and queue management.
Supporting and administering enterprise business applications.
Desirable Qualifications & Skills
Telephony and user administration via RingCentral (or equivalent VoIP platforms).
Configuring devices and profiles within Jamf.
Experience supporting retail-specific hardware, software, and operational workflows.
Troubleshooting and configuring Cisco Meraki network hardware.
Exposure to specialized clinical software, industry-specific equipment, or Practice Management Systems (PMS).
Advantages
Team Purpose
The Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.
Role Purpose
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate offices, providing high-quality technical customer service both remotely and in-person. As our client continues to expand across Canada, this role offers direct exposure to ongoing technology initiatives spanning retail operations, core business software, supply chain, and corporate environments.
Responsibilities
Key Responsibilities
Provide daily technical support to internal teams and business partners via email, phone, and ticketing channels.
Deliver local desktop and end-user support at corporate office facilities and remotely across Canada.
Install, configure, maintain, and troubleshoot hardware, operating systems, and software applications.
Deploy and manage laptops, mobile devices, and tablets for business use, ensuring adherence to corporate standards and security protocols.
Configure, maintain, and troubleshoot meeting room technology, including video conferencing (VC) systems and collaboration solutions.
Diagnose and resolve network, connectivity, and infrastructure issues, escalating effectively when required.
Utilize ServiceNow to log, update, track, and resolve support tickets within established SLAs.
Collaborate with internal cross-functional teams and third-party vendors to resolve technical incidents.
Develop, maintain, and update user documentation, knowledge base (KB) articles, and standard operating procedures to promote self-service and team efficiency.
Participate in an on-call weekend rotation to support critical business operations.
Contribute to continuous service improvement initiatives as the organization expands.
Qualifications
Essential Qualifications & Skills
Demonstrated commitment to delivering outstanding customer service.
Strong written and verbal communication skills across technical and non-technical stakeholders.
High adaptability and learning agility to absorb new technologies quickly.
Proven experience delivering both remote and in-person desktop support.
Technical proficiency in:
Microsoft Windows 11 and Apple macOS environments.
Microsoft 365 services (SharePoint Online, OneDrive, Outlook, Teams, and collaboration tools).
Microsoft Entra ID (Azure Active Directory), including access management, user administration, and security practices.
Microsoft 365 Admin Center management (licensing, account management, service health).
Computer hardware support (laptops, desktops, monitors, peripherals).
Mobile Device Management (MDM) tools (e.g., Jamf, Apple Business Manager).
Advanced networking diagnostics (TCP/IP, DNS, VPNs, Firewalls).
Network printer configuration, print server administration, and queue management.
Supporting and administering enterprise business applications.
Summary
Desirable Qualifications & Skills
Telephony and user administration via RingCentral (or equivalent VoIP platforms).
Configuring devices and profiles within Jamf.
Experience supporting retail-specific hardware, software, and operational workflows.
Troubleshooting and configuring Cisco Meraki network hardware.
Exposure to specialized clinical software, industry-specific equipment, or Practice Management Systems (PMS).
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.