Posted 5 days ago
IT Support Specialist
@ CASA Mental Health
Edmonton, Alberta
Overview
CASA Mental Health is hiring an IT Support Specialist for a permanent, full-time coordinator role in Edmonton, with hybrid and multi-site work. The role provides end-user technical support, troubleshooting, account administration, onboarding and training across the organization. The posting states a wage of $30.05 to $37.23 per hour, Monday to Friday shifts of 7.25 hours per day, and 15 days of vacation.
Pay:
$30.05–$37.23 an hour
Responsibilities:
- Respond to end-user technical requests by phone, in person or ticketing system
- Diagnose and resolve hardware, software and network issues
- Install, configure and maintain workstations and software
- Administer user accounts and access management
- Develop and deliver end-user training and onboarding
Requirements summary:
- Post-secondary diploma in IT or equivalent experience
- Three years help-desk experience across multiple locations
- Three years supporting Microsoft 365
- Strong customer service and relationship-building skills
- CompTIA A+ certification is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 36.25 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+ |
| Driver’s licence | required, own vehicle |
| Background checks | criminal record |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Retirement plan, Employee discount, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CASA Mental Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A community where all children, youth and their families are provided timely mental health care and empowered to thrive.
Full company description
CASA Mental Health is a trusted non-profit organization based in Edmonton delivering holistic, culturally safe, wrap-around mental health services to approximately 4,000 children ages three to 18 and their families each year. We do this through a team of specialized mental health professionals and trauma experts committed to delivering outcomes-based programming in collaboration with community partners.
- LinkedIn followers
- 12,217
- People associated on LinkedIn
- 299
- Reported office locations
- 406 Peace Hills Tower, 10011 109 St NW, Edmonton, Alberta T5J 3S8, CA
- 9400 Emerald Dr, Sherwood Park, Alberta T8H 0Y5, CA
- 10645 63 Ave NW, Edmonton, Alberta T6H 1P7, CA
- 13415A Fort Road NW, Edmonton, Alberta T5A 1C6, CA
- 14940 121A Ave NW, Edmonton, Alberta T5V 1A3, CA
- 1000 7 Ave SW, 200, Calgary, Alberta T2P 5L5, CA
- Business categories
- Health Care
- Non Profit
- Wellness
- Medical
- Mental Health
- Social Assistance
- Child Care
- Other recorded names
- CASA Mental Health
- Specialties
- Child
- Adolescent and Family Mental Health
- Clinical Services (Family Centred)
- Research Services
- Advocacy
- Collabration
- Accountability
- Innovation
- Employer of Choice
- mental health
- child mental health
- mental health advocate
- and mental health support
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CASA Mental Health is a trusted non-profit organization based in Edmonton delivering holistic, culturally safe, wrap-around mental health services to approximately 4,000 children ages three to 18 and their families each year. We do this through a team of specialized mental health professionals and trauma experts committed to delivering outcomes-based programming in collaboration with community partners.
| Field | Value |
|---|---|
| Industry | Mental Health Care |
| Company size | 201-500 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 1989 |
| Specialties | ChildAdolescent and Family Mental HealthClinical Services (Family Centred)Research ServicesAdvocacyCollabrationAccountabilityInnovationEmployer of Choicemental health |
| Open jobs on Jobsy | 7 |
| View page |
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.
Job Details
Wage range: $30.05 to $37.23 per hour
Vacation: 15 days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: Edmonton, CASA Centre
Union: In-scope
Classification: Coordinator
FTE: 1.0
Status: Permanent
Hybrid/Multi-site
About the Role
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and training. This position serves as the primary contact for all inquiries and requests for technical support and customer service in the IT department.
The IT Support Specialist will:
- Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
- Diagnose, troubleshoot and resolve technical issues reported by end users.
- Maintain accurate help desk records documenting technical issues, resolutions and recommendations.
- Install, configure, maintain and monitor end-user workstation hardware and software.
- Collaborate with other IT team members to develop and improve help desk workflows, processes and supporting documentation.
- Administer end-user accounts, including account setup, updates and access management.
- Ensure the timely distribution of required technology and equipment to new and existing staff.
- Maintain accurate documentation of IT assets and their assigned users.
- Develop and deliver effective end-user orientation and training on the organization's technology environment, systems and tools.
- Provide IT orientation and technical guidance to new hires to support a smooth onboarding experience.
- Participate in IT projects and perform additional tasks as assigned.
- Assist with the configuration, maintenance and continuous improvement of the IT ticketing system and related processes.
Knowledge, Skills and Abilities
- Demonstrated ability to deliver effective end-user orientation and technical training.
- Strong analytical, critical-thinking and problem-solving skills.
- Excellent oral and written communication skills.
- Basic networking knowledge, particularly in VPN and Wi-Fi troubleshooting.
- Self-motivated, proactive and able to work independently with minimal supervision.
- Thorough understanding of Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Office applications, Windows 10/11, Apple device management (MDM) and remote desktop access.
- Ability to support and troubleshoot audiovisual equipment, including web conferencing systems.
- Sound knowledge of computer hardware, software, operating systems and network connectivity.
- Knowledge of cybersecurity principles, practices and best practices for maintaining a secure IT environment.
- Post Secondary Diploma in Information Technology, a related field or equivalent experience.
- Minimum three years of experience in a help-desk role supporting end-users across multiple locations.
- Minimum three years of experience supporting Microsoft 365.
- Demonstrated excellence in customer service and the ability to build positive relationships and rapport with staff.
- CompTIA A+ certification is an asset.
- A satisfactory criminal records check. This would be the financial responsibility of the successful candidate.
- Valid driver’s license and access to a reliable vehicle.
- Frequent lifting and transporting of moderately heavy objects such as computers and peripherals.
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth and the support you need to rest, recharge and continue making a difference.
What We Offer:
- Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.
- Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
- Defined contribution pension plan with generous employer match.
- Five paid wellness days plus a holiday break in December to spend time with loved ones.
- Paid time off for illness, bereavement, moving and education.
- Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
- Access to our Employee Assistance Program (EAP) and a range of employee discounts.
- Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.
- Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected]
Closing Date: November 8, 2026
Please quote the following competition number in your application materials 26-161.
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