Posted last month
IT Support Specialist - Events & VIP Users
@ Bombardier
Dorval, Quebec
Overview
Bombardier is hiring an IT Support Specialist to support VIP and Gold users on day-to-day IT issues and to support IT events. The role covers real-time troubleshooting, escalation to an SDM or manager, and meeting SLA targets. The posting states a day shift, regular employment and a competitive base salary, with hybrid work when applicable.
Responsibilities:
- Support VIP/Gold users on day-to-day IT issues
- Diagnose and repair end-user computing issues
- Support IT events and enable required IT setup
- Collaborate with business support teams on IT events
- Complete VIP/Gold incidents and requests within SLA
Requirements summary:
- IT diploma or degree or relevant experience
- 8-10 years of VIP/Gold technical support experience
- Good understanding of ITIL and ServiceNow
- Experience supporting IT events
- Excellent French and English communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-09-23
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 8+ years |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | 2SLGBTQ+, People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bombardier
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Where heart meets mastery
Full company description
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise. Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
- LinkedIn followers
- 1,202,510
- People associated on LinkedIn
- 24,921
- Reported office locations
- 400 Côte-Vertu Ouest, Dorval, Québec H4S 1Y9, OO
- 800 boul. René-Lévesques Ouest, Montréal, Québec H3B 1Y8, CA
- 10 Kallang Ave, Singapore, Singapore 339510, SG
- 1 Learjet Way, Wichita, KS 67209, US
- Other recorded names
- Bombardier
- Specialties
- Transportation
- Engineering
- Aerospace
- Aviation
- and luxury
- Profile identifies a recruitment agency
- No
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter…
| Field | Value |
|---|---|
| Industry | Aviation and Aerospace Component Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Dorval, Québec |
| Organization type | Public Company |
| Specialties | TransportationEngineeringAerospaceAviationand luxury |
| Open jobs on Jobsy | 1,247 |
| View page |
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
- Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time.
- Provide support on technology platforms like Microsoft, Adobe, Intune, MECM and Apple.
- Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary.
- Be responsible for diagnosing and repairing EUC issues, installing, and configuring hardware and software as required and ensuring optimal performance.
- Be responsible to support IT events and enable necessary IT setup as required by business.
- Proactively reach out to different business support teams for effective collaboration on IT events.
- Complete all VIP/Gold incident and requests within agreed SLA.
How to thrive in this role?
- You have a degree or diploma in a relevant field of Information Technology or relevant experience
- You have 8-10 years’ work experience in providing VIP/Gold technical support.
- You have good understanding of ITIL and Service Now platform.
- You have relevant experience in supporting IT events.
- You have excellent communication skills in both French and English.
- You have excellent customer service skills with a key focus on helping end users.
- You have strong problem-solving skills and adaptability to learn quickly in a changing environment.
- You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job IT Support Specialist - Events & VIP Users
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 15728 IT Support Specialist - Events & VIP Users
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