Posted yesterday
IT Support Technician
@ Hoskin Group
Calgary, Alberta
Requirements summary:
- Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
- Write and update knowledge base articles and how-to guides for staff
- Education / Experience
- Diploma in Information Technology or a related field, or equivalent experience
- 2–3 years of hands-on experience in a help desk or desktop support role
- Required Knowledge / Skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Hoskin Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Whether you require monitoring or testing instrumentation, rentals/service, we are where you need us to be across Canada
Full company description
Since 1946, Hoskin Scientific has been the Canadian leader for supplier of environmental, geotechnical, and industrial instrumentation. With offices in Vancouver, Edmonton, Oakville, and Montreal our customers are able to receive local sales, rentals and technical support in: Environmental: Sampling and monitoring instruments for air, water and soil for the environmental, agricultural, mining and forestry markets. Geotechnical and Materials Testing: Materials and Product testing for soil, asphalt, petroleum, concrete, cement, food and cosmetic industries. Instrumentation: Sensors, transducers and instrumentation for industry, manufacturing, research and development and factory automation. Integrated Systems: Integrated Systems – Hardened and tested solutions for real-time monitoring systems. Remote data from anywhere you work, designed to exceed the requirements of any application.
- LinkedIn followers
- 4,821
- People associated on LinkedIn
- 143
- Reported office locations
- Unit 101 - 2388 Canoe Avenue, Coquitlam, British Columbia V3K 6C2, CA
- 3280 South Service Rd West, Suite 5, Oakville, Ontario L6L 0B1, CA
- 10200 De la Côte-de-Liesse Rd, Lachine, Quebec H8T 1A3, CA
- 11540 184 St NW, Edmonton, Alberta T5S 2W7, CA
- Business categories
- Industrial Engineering
- Machinery Manufacturing
- Mechanical Engineering
- Manufacturing
- Other recorded names
- Hoskin Group
- Hoskin Scientific Limited
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1946, Hoskin Scientific has been the Canadian leader for supplier of environmental, geotechnical, and industrial instrumentation. With offices in Vancouver, Edmonton, Oakville, and Montreal our customers are able to receive local sales, rentals and technical support in: Environmental: Sampling and monitoring instruments for air, water and soil for the environmental, agricultural, mining and forestry markets…
| Field | Value |
|---|---|
| Industry | Wholesale Machinery |
| Company size | 201-500 employees |
| Headquarters | Coquitlam, British Columbia |
| Organization type | Privately Held |
| Year founded | 1946 |
| Open jobs on Jobsy | 5 |
| View page |
Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Principal Accountabilities
- Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
- Responsibilities:
- Respond to, log, prioritize, and document support requests in the help desk ticketing system
- Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
- Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
- Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
- Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
- Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
- Image, deploy, and manage laptops and mobile devices using Microsoft Intune
- Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
- Maintain IT asset inventory and hardware lifecycle records
- Write and update knowledge base articles and how-to guides for staff
- Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
- Support IT projects and rollouts as assigned
- Perform additional duties as assigned to support the IT team and organizational goals.
Key Working Relationships
- Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
- IT Systems team: clear escalations and project collaboration.
- Vendors: log and follow up on support cases.
Education / Experience
- Diploma in Information Technology or a related field, or equivalent experience
- 2–3 years of hands-on experience in a help desk or desktop support role
Required Knowledge / Skills
- Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
- Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
- Customer-focused, with clear verbal and written communication
- Attention to detail, good time management, and the ability to juggle changing priorities
- Logical problem-solver who knows when to escalate
- Valid driver’s license and access to a reliable vehicle
Nice to Have
- Experience with Intune, Exchange Online, or VMware; PowerShell basics
- CompTIA A+, Microsoft MS-900 or MD-102 certification
Work Environment / Physical Demands
- Environment: Combination of office-based work, hybrid, and remote work.
- Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
- Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
- Occasional travel to our other offices across Canada for rollouts such as migrations and updates
- Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg
Benefits:
- Hybrid Work
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Journal
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