Posted 7 days ago
L2 IT Support Technician
@ INNIO
Welland, Ontario
Overview
INNIO is hiring an L2 IT Support Technician at its Waukesha site to maintain network and hosting infrastructure, support end users, and contribute to IT projects. The role supports multiple locations and the integration of new entities within a Matrix organization. The posting states a starting salary of $58,000, final compensation to be determined by experience and qualifications.
Responsibilities:
- Maintain network and hosting infrastructure and configure devices
- Provide first-line end-user support for hardware, software and network issues
- Participate in IT projects and integrate IT solutions
- Troubleshoot network outages and complex technical issues
- Maintain documentation and develop end-user training materials
Requirements summary:
- Experience supporting network and IT infrastructure
- End-user technical support and incident handling
- Ability to troubleshoot network and systems problems
- Collaboration with cross-functional teams and vendors
- Strong documentation skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | IT |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Perks mentioned | Retirement plan, Tuition support, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
INNIO
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Moving energy forward
Full company description
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. Headquartered in Munich, Germany, INNIO employs over 5,000 people worldwide and is committed to moving energy forward. For more information, visit INNIO Group’s website at innio.com Interested in working for us? Find out more here: careers.innio.com/en Follow us on Instagram (innio.com/instagram), Facebook (innio.com/facebook), X (innio.com/twitter) and YouTube (innio.com/youtube). Privacy Policy: https://www.innio.com/en/privacy
- LinkedIn followers
- 68,151
- People associated on LinkedIn
- 2,856
- Reported office locations
- Nymphenburger Str. 5, Munich, Germany, DE
- Achenseestraße 1, Jenbach, Tirol 6200, AT
- 1101 W St Paul Ave, Waukesha, Wisconsin 53188, US
- 200 Buchner Rd, Welland, Ontario L3B, CA
- Business categories
- Oil and Gas
- Energy
- Manufacturing
- Other recorded names
- INNIO
- INNIO Group
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy…
| Field | Value |
|---|---|
| Industry | Energy Technology |
| Company size | 1,001-5,000 employees |
| Headquarters | Munich, Germany |
| Organization type | Privately Held |
| Open jobs on Jobsy | 47 |
| View page |
What you’ll enjoy at INNIO Waukesha:
• Innovative Work: Collaborate on advanced manufacturing projects that deliver industry‑leading products powering global industries.
• Mission‑Driven Team: Join a group of dedicated professionals committed to safety, collaboration, and continuous improvement. Safety is a top priority, with annual reimbursement for safety shoes and prescribed safety glasses provided.
• Keep Growing: Access a robust tuition and professional development program, as well as internal training and career development opportunities to expand your skills and advance your career.
• Health & Wellness: Enjoy medical, dental, vision, and life insurance coverage for you and your family from day one. EAP program and health care spending account available.
• Work‑Life Balance & Perks: Benefit from on‑site gym access, a $300 annual fitness reimbursement program, paid personal days, and RRSP/TFSA and pension plan matching.
The starting salary for this position is $58,000, with final compensation to be determined based on the candidate’s experience and qualifications.
As an IT Support Technician, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to technology. Your role involves ensuring stable network operations, providing end-user support, and contributing expertise to projects that enhance our IT capabilities. In your role in the new Matrix organization, you will support a variety of locations and the integration of new entities.
Key Responsibilities:
Network / Hosting Infrastructure Support:
· Smart Hands approach for Network & Hosting Team:
· Configure and optimize devices, ensuring high-performance and reliability for the business
End User Support:
· Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
· First line of support for Incidents/RITMs.
· Collaborate with users to understand their needs and tailor solutions that enhance their productivity.
IT Project Contribution:
· Actively participate in IT projects, contributing expertise and implement technology solutions that align with organizational objectives (Smart Hands approach).
· Collaborate with cross-functional teams to integrate IT solutions into processes, ensuring efficiency and reliability.
Troubleshooting and Issue Resolution:
· Diagnose and resolve complex technical issues related to both network infrastructure and IT systems.
· Updates data servers and network equipment.
· Collaborates with network architects on network optimization.
- Secures network system by establishing and enforcing policies and defining and monitoring access.
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
- Work closely with project teams to troubleshoot and optimize IT components in environments.
Hardware and Software Integration:
- Assist in the integration of -specific hardware and software solutions, ensuring compatibility and optimal performance.
- Collaborate with vendors and internal teams to implement and support automation systems.
Documentation and Training:
- Maintain detailed documentation of network configurations, IT systems, and support procedures.
- Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. INNIO is committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
Accommodations
INNIO is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department at [email protected] to ensure your accessibility needs are accommodated throughout this process.
INNIO uses artificial intelligence to help assess applications for this position. This includes an AI-supported tool that compares résumé information against the job description, and, to the extent applicable for this role, AI-scored skills assessments provided by a third-party assessment vendor. The outputs of these tools inform the review of applications by our recruiters, but hiring decisions are made by INNIO’s recruiters and hiring managers. For more information, please see our Pre-Use Notice.
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