Posted last month
IT Support Technician
@ R W Tomlinson
Ottawa, Ontario
Overview
R.W. Tomlinson Limited is hiring an IT Support Technician for its Service Desk and End User Computing team in Ottawa. The role provides first- and second-level support for devices, applications and user accounts across offices, field locations and plant sites. The posting offers a $55,000 to $65,000 annual salary range, on-site work at the head office with regular local travel, and occasional evening or weekend work.
Pay:
$55,000–$65,000 a year
Responsibilities:
- Provide first- and second-level technical support in person, by phone and remotely
- Troubleshoot Windows 11, Microsoft 365, printers and peripherals
- Deploy and retire devices using Autopilot and Intune
- Complete onboarding, offboarding and access changes in Microsoft Entra ID
- Respond to phishing and suspicious activity and escalate security incidents
Requirements summary:
- 3 years of desktop or service desk support experience
- Strong Windows 11 and Microsoft 365 knowledge
- PC and laptop hardware troubleshooting skills
- Experience supporting iOS and Android devices
- Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Valid driver's licence and ability to travel locally
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · csod
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Schedule | day, evening |
| Travel | air: none · ground: moderate |
| Work setting | Office, Plant or factory, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · lift 50 lb · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, ITIL 4 Foundation |
| Driver’s licence | required |
| Education | College diploma (preferred) |
| Fields of study | Information technology |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
R W Tomlinson
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Founded on strength. Guided by vision.
Full company description
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the durability of our end product. Our size gives us the experience, expertise and financial strength to undertake any project. Being privately owned and operated gives us the flexibility to respond quickly to our clients’ changing needs while maintaining long-term business relationships. When you work with our team, you can be assured that you are getting the best people for the job. Our knowledgeable, professional & committed employees have an unwavering work ethic, unparalleled customer service and uncompromising approach to safety and the environment. With more than 50 years of experience, we have gained a reputation for dependability, quality and great service. By focusing on creativity and innovation, Tomlinson finds solutions where others see barriers. Some of our capabilities include: • Complete management and construction of large civil, municipal & commercial infrastructure projects • Complete site development from excavation to asphalt with LEED certified material management • Solutions for infrastructure construction and rehabilitation, storm, sanitary water servicing, sewer and watermain installation, road and bridge construction, environmental servicing, waste management, remediation and demolition, etc. For more information and a full list of capabilities and products offered, please visit our website: http://www.tomlinsongroup.com/
- LinkedIn followers
- 17,549
- People associated on LinkedIn
- 550
- Reported office locations
- 100 Citigate Drive, Ottawa, Ontario K2J 6K7, CA
- Business categories
- Construction
- Service Industry
- Environmental Consulting
- Other recorded names
- R W Tomlinson
- Tomlinson Group of Companies
- Specialties
- Aggregates
- Asphalt
- Construction
- Demolition
- Environmental Services
- Ready-Mix Concrete
- Sewer & Watermain
- Northern Mining
- Aviation Services
- and Data Shredding & Records Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 501-1,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Year founded | 1952 |
| Specialties | AggregatesAsphaltConstructionDemolitionEnvironmental ServicesReady-Mix ConcreteSewer & WatermainNorthern MiningAviation Servicesand Data Shredding & Records Management |
| Open jobs on Jobsy | 41 |
| View page |
IT Support Technician
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of contact for employees across our offices, field locations, and plant operations, providing hands-on support for devices, applications, and user accounts in a modern Microsoft 365 environment.
Location: 100 Citigate Drive, Ottawa ON
Vacancy Type: Replacement
DUTIES & RESPONSIBILITIES:
- Provide first- and second-level technical support to employees in person, by phone, and remotely, resolving issues within service level targets.
- Log, prioritize, and update requests and incidents in the service desk ticketing system, keeping users informed through to resolution.
- Troubleshoot and resolve issues with Windows 11 devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), printers, and peripherals.
- Escalate complex or critical issues to the appropriate internal team or vendor with clear documentation and follow them through to closure.
- Deploy, configure, and retire laptops, desktops, mobile phones, and tablets using Windows Autopilot and Microsoft Intune, in line with company standards.
- Diagnose and repair hardware faults, coordinate warranty repairs, and keep asset records accurate from issuance to disposal.
- Support line-of-business and specialized equipment used at field offices and plant sites.
- Complete account and access tasks such as onboarding and offboarding, password and MFA resets, and group or license changes in Microsoft Entra ID, following approved procedures.
- Act as a frontline part of our security program: follow security policies, respond to reported phishing and suspicious activity, and escalate potential security incidents promptly.
- Create and maintain knowledge base articles and user guides so common issues can be resolved faster and more consistently.
- Participate in technology rollouts and IT projects, including user training and post-deployment support.
REQUIREMENTS:
- 3 years of experience in a desktop support, service desk, or similar technical support role.
- Strong working knowledge of Windows 11 and Microsoft 365 applications.
- Solid PC and laptop hardware troubleshooting skills.
- Experience supporting iOS and/or Android devices in a business environment.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) sufficient to troubleshoot end-user connectivity.
- Experience working in a ticketing system, with clear and accurate documentation habits.
- Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated and able to work independently while contributing as a collaborative member of the team.
- Valid driver's licence and the ability to travel locally to company sites.
ASSETS:
- Diploma or degree from a recognized post-secondary program in information technology or a related field.
- Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
- Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
- Familiarity with Microsoft Defender, multi-factor authentication, and Conditional Access from a support perspective.
- Experience supporting Microsoft Teams Phone or other voice and collaboration tools.
- Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
- Experience supporting users in a multi-site, industrial, or field-based organization.
WORKING CONDITIONS:
- On-site role based at our head office with regular local travel to field offices and plant sites.
- Field and plant environments may involve noise, dust, and changing weather conditions; site safety rules must be followed and required personal protective equipment will be provided.
- Occasional evening or weekend work for scheduled maintenance, rollouts, or urgent issues [including participation in an on-call rotation].
- Ability to lift and move IT equipment up to 23 kg / 50 lb.
COMPENSATION INFORMATION:
The expected salary range for this position is $55,000 - $65,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.
TOMLINSON OFFERS:
- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs
The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.
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