Posted 24 days ago
IT Support Technician | Balmoral NB
@ ALPA Equipment Ltd & AL Fabrication
Balmoral, New Brunswick
Overview
ALPA Equipment Ltd. & AL Fabrication is hiring a full-time IT Support Technician at its Balmoral, NB head office to support over 160 employees. The role covers help desk tickets, hardware, software and network troubleshooting, and Microsoft 365 support, with bilingual French and English service and on-site work required. The posting lists a competitive base salary and extended benefits, including health, dental, pension and life insurance.
Responsibilities:
- Manage and respond to IT support tickets and requests
- Troubleshoot hardware, software and connectivity problems
- Support Microsoft 365, SharePoint and Teams
- Set up and maintain computers, mobile devices and user accounts
- Provide bilingual French and English technical support
Requirements summary:
- Post-secondary education in IT, computer systems or networking
- Previous IT support or help desk experience
- Fluent in French and English, written and spoken
- Knowledge of Microsoft 365, hardware, mobile devices and networking
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | IT, computer systems, networking |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ALPA Equipment Ltd & AL Fabrication
| Field | Value |
|---|---|
| Open jobs on Jobsy | 12 |
IT Support Technician – Balmoral, NB
About ALPA Equipment Ltd.
ALPA Equipment Ltd. is a family-owned business that has proudly served the forestry, construction and agricultural industries for 50 years. With our Head Office in Balmoral, NB, and branch locations throughout New Brunswick and Nova Scotia, we proudly serve customers across the Atlantic Provinces and Eastern Quebec.
Join ALPA Equipment Ltd. and be part of a company where people truly matter and are seen as our greatest strength. We are a well-established and respected organization with a strong reputation. We offer a friendly, fast-paced work environment where no two days are the same. If you’re looking for stability, respect, and a workplace where your contribution is valued, ALPA Equipment Ltd. is the place to grow your career.
Position Summary
ALPA Equipment Ltd. is seeking a skilled and customer-focused IT Technician to join our team at our head office in Balmoral, New Brunswick. Working alongside the IT team, you will provide technical support to over 160 employees across multiple locations by managing support requests, troubleshooting hardware and software issues, and resolving network and connectivity problems. Your role will be important in keeping our technology running smoothly, supporting daily operations, and helping the organization continue to grow.
Key Responsibilities
- Manage and respond to IT support tickets and requests.
- Help employees by phone, email, or in person with computer, cell phone, network, and other technical issues.
- Troubleshoot and resolve hardware, software, and connectivity problems.
- Provide support for Microsoft 365, SharePoint, Teams, and other business systems.
- Set up, configure, and maintain computers, mobile devices, user accounts, and other IT equipment.
- Assist employees with software, system access, and general IT questions.
- Keep records of IT issues and solutions.
- Work with the IT team to resolve issues quickly and minimize downtime.
- Assist with general IT maintenance, updates, and equipment setup.
- Provide professional and helpful technical support in both French and English.
Qualifications & Requirements
- Post-secondary education in IT, computer systems, networking, or a related field.
- Previous experience in an IT support, help desk, or technical support role.
- Fluent in both French and English, written and spoken.
- Knowledge of Microsoft 365, SharePoint, Teams, computer hardware, mobile devices, and networking.
- Strong problem-solving skills, teamwork, patience, and a customer-focused attitude.
- Ability to manage multiple support requests, prioritize tasks, and work independently.
- Must be available to work on-site at our head office in Balmoral, NB.
What We Offer
- Competitive base salary
- Extended health and dental coverage
- Online doctor services
- Life insurance and long-term disability insurance
- Employee & Family Assistance Program
- Company pension plan
- Professional development opportunities
- The opportunity to influence the future direction of technology within a growing and respected family-owned organization
Build Your Career With ALPA
At ALPA Equipment Ltd., we're looking for more than technical expertise and we're looking for someone who enjoys solving problems, embraces continuous learning, builds strong relationships, and wants to make a meaningful contribution to a growing organization.
If you're looking for an opportunity to influence the future of technology while building your career with a respected family-owned company, we'd love to hear from you.
To Apply
Please submit your resume through one of the following options:
- Indeed: Apply directly through this job posting.
- Website: www.alpaequipment.com and click on banner at the top of the page
- Email: Send your resume to [email protected].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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