Job Developer, STEP Program

This is a bargaining unit position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, and Employee Assistance Program (EAP).

Scope

The Job Developer plays a key role in connecting job seekers with meaningful employment opportunities by building and maintaining strong relationships with employers across relevant industries and occupational sectors. Working in a fast-paced, results-driven environment, the position requires strong organizational skills, adaptability, effective prioritization, and a proactive approach to achieving employment outcomes.

The Job Developer identifies and develops employment opportunities that align with participants’ skills, experience, career goals, and employment readiness. The role provides ongoing support throughout the employment process, including job applications, interview preparation, hiring, onboarding, and successful transition into the workplace.

The Job Developer also leads employer engagement activities, including employer outreach and recruitment, job fairs, hiring events, and other employment initiatives. The position maintains regular follow-up with employers and participants, supports job retention and workplace integration, and helps participants identify opportunities for continued career development and advancement.

Responsibilities

• Manage a high volume of competing priorities and activities while maintaining accuracy, efficiency, professionalism, and attention to detail.
• Work effectively in a fast-paced, results-oriented environment, meeting deadlines and adapting to changing priorities and program needs.
• Collaborate with team members to achieve program objectives, service standards, employment outcomes, and established performance targets.
• Develop, cultivate, and maintain strong relationships with employers across a diverse range of sectors and industries to generate employment opportunities for participants.
• Identify and secure quality, sustainable employment opportunities that align with participants’ skills, experience, interests, career goals, and employment readiness.
• Promote equitable access to employment opportunities for diverse participant groups, including newcomers and individuals who may experience barriers to employment.
• Research local labour market trends and identify high-demand occupations, sectors, and emerging employment opportunities to inform employer outreach and job development activities.
• Develop and implement targeted employer outreach strategies to promote employment services and establish new employer partnerships.
• Work collaboratively with employers to understand their workforce needs, support immediate recruitment requirements, and develop talent pipelines for anticipated hiring needs.
• Engage business and industry representatives to identify recruitment needs, develop employer profiles, and establish ongoing recruitment partnerships.
• Conduct proactive outreach, including employer visits, to identify employment opportunities and strengthen relationships with existing and prospective employers.
• Maintain a diverse and active employer portfolio across multiple industries and occupational sectors.
• Match qualified participants with appropriate employment opportunities by carefully assessing participant qualifications, interests, career goals, and employer requirements.
• Support participants throughout the recruitment and hiring process, ensuring they are prepared to respond effectively to the specific requirements and expectations of prospective employers.
• Plan, organize, and coordinate industry-specific job fairs, hiring events, employer information sessions, and other recruitment initiatives that connect participants directly with employers.
• Maintain regular follow-up with employers and participants following placement to support successful workplace integration, job retention, and ongoing career development.
• Solicit employer feedback regarding placements, recruitment outcomes, and workforce needs to strengthen service delivery and improve future participant-employer matching.
• Achieve established employer prospecting, job development, placement, retention, and other program performance targets.
• Represent the organization at employer working groups, industry roundtables, Chambers of Commerce, business associations, employment networks, and other relevant community and sector initiatives.
• Maintain accurate, timely, and complete records of employer engagement, employment opportunities, participant referrals, placements, follow-up activities, and progress toward program targets.
• Prepare and provide accurate activity, outcome, and performance reports to management as required.
• Maintain employer files and required employment services documentation in accordance with program, organizational, and funder requirements.
• Perform other related duties as assigned.

Competencies

Adaptability

Adjusts approaches, priorities, and working methods in response to changing circumstances, employer needs, participant needs, and program demands. Remains flexible and solution-focused while maintaining a positive attitude and willingness to learn and apply new approaches.

Communications

Communicates clearly, professionally, and effectively with participants, employers, colleagues, and community partners. Adapts communication style to different audiences, actively listens, facilitates open dialogue, and ensures the timely and accurate exchange of information.

Initiative

Demonstrates a proactive and resourceful approach to achieving employment outcomes. Identifies opportunities, anticipates challenges, takes appropriate action without requiring ongoing direction, and develops creative solutions to strengthen employer engagement and service delivery.

Service

Demonstrates a strong commitment to responsive, respectful, and high-quality service. Seeks to understand the needs of participants, employers, colleagues, and community partners and works collaboratively to achieve positive and mutually beneficial outcomes.

Relationship Building & Employer Engagement

Builds and sustains productive relationships with employers, industry representatives, community partners, and other stakeholders. Establishes credibility and trust while identifying opportunities for collaboration, recruitment, and employment placement.

Results Orientation

Maintains a strong focus on achieving established employment, employer engagement, placement, and retention targets. Effectively prioritizes activities, monitors progress, and takes proactive action to achieve program objectives and sustainable employment outcomes.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Marketing, Sales, Employment Services, or a related field, combined with a minimum of three (3) years of relevant experience in job development, employer engagement, recruitment, employment services, or a related area. An equivalent combination of education and relevant experience will be considered.
• Strong knowledge of local labour market conditions, employment trends, high-demand occupations, and industry workforce needs.
• Demonstrated experience conducting employer outreach, developing new employer relationships, and generating employment and placement opportunities.
• Strong relationship-building, networking, negotiation, and employer engagement skills, with the ability to establish and maintain productive partnerships with businesses and industry representatives.
• Experience marketing and promoting programs and services to employers, community partners, and other stakeholders.
• Demonstrated ability to identify employer recruitment needs and effectively match qualified job seekers with suitable employment opportunities.
• Strong organizational and time-management skills, with the ability to manage multiple priorities, maintain accurate records, track employment outcomes, and meet reporting requirements and established targets.
• Knowledge of immigration, settlement, refugee, and employment services, including programs and community resources available within the Greater Toronto Area (GTA).
• Good understanding of the employment and settlement challenges experienced by newcomers to Canada, including systemic barriers that may affect their social, cultural, educational, and economic integration.
• Excellent interpersonal, cross-cultural, written, and verbal communication skills, with the ability to work effectively with diverse participants, employers, colleagues, and community partners.
• Strong computer proficiency and ability to effectively use technology for employer outreach, participant and employer recordkeeping, data tracking, reporting, and virtual service delivery.
• Ability to work independently and collaboratively in a fast-paced, target-driven environment while demonstrating initiative, sound judgment, and problem-solving skills.
• Ability and willingness to work a flexible schedule, including occasional evenings or other hours as required to support employer and program activities.
• Proficiency in a language in addition to English is considered an asset.
• Valid driver’s license and access to reliable transportation to support employer outreach and community-based activities, as required.

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.