Posted 14 months ago
Key Holder
@ La Senza
Burnaby, British Columbia
Overview
La Senza is hiring a Key Holder to support the store management team in leading sales and daily operations. The role drives personal sales, coaches staff on the selling model, and ensures strong customer experiences. Schedule includes evenings, weekends and holidays.
Responsibilities:
- Drive profitable sales through segment ownership
- Coach staff on La Senza selling behaviours
- Manage and resolve customer relations issues
- Handle opening and closing procedures and cash reconciliation
- Oversee visual merchandising and replenishment
Requirements summary:
- Previous management or supervisory experience
- Strong organizational and analytical skills
- Ability to coach, develop and delegate
- Availability for evenings, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2025-09-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Manages people | Yes |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
Summary and details written by AI from the posting; the employer’s posting is the authority.
La Senza
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Empowering women worldwide to feel sexy and confident every day with fashion lingerie. With stores worldwide, La Senza is the global destination for bras, panties and lingerie. Donner les moyens aux femmes partout dans le monde de se sentir sexy et confiantes tous les jours grâce à une lingerie à la mode. Grâce à ces boutiques partout dans le monde, La Senza est la destination internationale pour les soutiens-gorge, culottes et de la lingerie.
- LinkedIn followers
- 19,569
- People associated on LinkedIn
- 934
- Reported office locations
- Columbus, OH, US
- Business categories
- Lifestyle
- E-Commerce
- Retail
- Fashion
- Lingerie
- Other recorded names
- La Senza
- Specialties
- Intimate Apparel
- panties
- sleepwear
- loungewear
- and Bras
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Empowering women worldwide to feel sexy and confident every day with fashion lingerie. With stores worldwide, La Senza is the global destination for bras, panties and lingerie. Donner les moyens aux femmes partout dans le monde de se sentir sexy et confiantes tous les jours grâce à une lingerie à la mode. Grâce à ces boutiques partout dans le monde, La Senza est la destination internationale pour les…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Montreal |
| Organization type | Privately Held |
| Specialties | Intimate Apparelpantiessleepwearloungewearand Bras |
| Open jobs on Jobsy | 31 |
| View page |
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Journal
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