Language Program Supervisor

The YMCA of Southwestern New Brunswick is committed to strengthening our communities by responding to critical needs across the region, including population growth and change, health and well-being, youth retention, poverty, and the successful settlement and inclusion of newcomers. At the Y, we believe everyone deserves the opportunity to feel welcomed, connected, and supported. We are committed to creating an inclusive community where each person is valued for the unique perspectives, experiences, and contributions they bring.

Across 20 locations in Saint John and surrounding communities, the Y offers a diverse range of programs and services supported by approximately 450 employees and 500 volunteers. Through our Newcomer Community Connections team, we help newcomers build connections, access supports, navigate their new communities, and create a sense of belonging as they establish their lives in Southwestern New Brunswick. If you don’t have a Y story yet, now is your opportunity to get involved and discover what the power of belonging can do for you, your career, and your community.

Position Overview

The Language Program Supervisor provides leadership and oversight for English language training programs, ensuring high-quality service delivery and access to language instruction, assessments, childcare, and related supports. Working within the priorities established by the Manager of Newcomer Programming, the Supervisor supports program quality, staff performance, and daily operations while collaborating with key team members to achieve program objectives and service standards.

CORE RESPONSIBILITIES

Staff Leadership

• Supervise, coach, and support team leads, instructors, supply teachers, and volunteers.
• Foster a collaborative, high-performing team culture focused on quality service delivery.
• Foster a culture of accountability by promoting behaviours that align with the Team Charter, team values, and shared commitments.
• Facilitate team meetings, planning activities, and staff communications.
• Assist manager with recruitment and hiring of new staff.
• Lead onboarding, performance management, and professional development for language program staff.

Teaching and Program Support

• Support the PBLA Lead in ensuring the effective implementation of PBLA and instructional best practices.
• Provide coaching and support to instructors in resolving day-to-day classroom challenges, learner-related concerns and other operational issues.
• Conduct performance reviews of direct reports and give feedback to them.
• Serve as a substitute instructor when required.
• Contribute to training, workshops, and knowledge-sharing initiatives.

Program Management

• Oversee the day-to-day operations of the LINC program.
• Authorize LINC student promotions.
• Use Dayforce to schedule and approve timesheets for casual direct reports.
• Maintain attendance, enrollment, and participation records in Salesforce and the IRCC SPOrtal, and monitor participation trends as directed by the Manager of Newcomer Programs.
• Monitor program outcomes and support evaluation, quality assurance, and reporting activities.
• Provide recommendations to the Manager to support program development, service improvement, and learner outcomes.
• Assist the Manager in developing program evaluation processes, performance measures, and outcome-tracking systems.
• Coordinate LINC Quality Assurance review activities and support the implementation, monitoring, and continuous improvement of quality assurance processes.
• Collaborate with internal teams and community partners to enhance client services and access to childcare and other supports.
• Maintain relationships with language training and settlement-sector networks.
• Support strategic initiatives, resource allocation, and community partnership development.
• Monitor developments in settlement language training, including emerging practices, policies, and sector trends, and apply relevant insights to program planning and service delivery.

Dayforce & Workforce Management

• Ensure effective and consistent use of Dayforce as the YMCA's primary employee management and workforce system.
• Maintain oversight of employee scheduling, timesheets, attendance, and time-off requests within established organizational and payroll deadlines.
• Reinforce established scheduling expectations, including advance schedule posting and accurate recording of hours worked and meal breaks.
• Support timely completion of employee onboarding, required documentation, training assignments, and performance management activities within Dayforce.
• Ensure employee changes, including transfers, reporting relationships, employment status, and compensation adjustments, are communicated promptly to People & Culture and processed through established procedures.
• Promote Dayforce adoption, employee accountability, and consistent use of organizational systems across the department.
• Work collaboratively with People & Culture and Payroll to identify and resolve workforce management or system-related concerns.

COMPETENCIES REQUIRED

• Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values;
• Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement;
• Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards;
• Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals;
• Professionalism: Demonstrates sound judgment and professional conduct in all interactions;
• Relationship Building and Collaboration: Builds and maintains positive, collaborative relationships with clients, colleagues, and community partners;
• Sensitivity: Demonstrates empathy, respect, and understanding when working with diverse populations, including newcomers.

YMCA Leadership Behaviours

• Know Your WHY – We Lead with Purpose: Demonstrates a clear understanding of the YMCA's mission and purpose, ensuring decisions and actions reflect our commitment to strengthening communities.
• One YMCA – We Work as One Organization: Promotes collaboration across departments, shares resources and knowledge, and makes decisions that support the success of the YMCA as a whole.
• Own It – We Take Ownership and Accountability: Takes responsibility for decisions, actions, and outcomes, follows through on commitments, and holds self and others accountable.
• Stay Open – We Listen, Learn, and Stay Open: Welcomes feedback, considers different perspectives, remains open to change, and demonstrates a willingness to learn and grow.
• Lift Others Up – We Empower People to Succeed: Coaches, supports, and develops employees, creating opportunities for growth, confidence, and shared success.
• Speak with Clarity – We Communicate Clearly and Honestly: Communicates openly, respectfully, and transparently, provides clear expectations, and addresses difficult conversations constructively.
• Find a Way – We Are Strategically Informed and Solutions Focused: Approaches challenges with sound judgment, considers organizational priorities, and identifies practical solutions that support sustainable results.

SKILLSANDQUALIFICATIONS

• Bachelor’s degree from an accredited institution; Master’s degree preferred.
• Recognized TESL certification from a TESL Canada-approved training program.
• Minimum five years of ESL teaching experience with experience in a variety of levels preferred.
• Demonstrated experience leading, coaching, mentoring, or coordinating staff, volunteers, or teams in a program or service delivery environment
• Membership in a professional TESL organization is an asset.
• Strong knowledge of language instruction methodologies, educational technology, and Microsoft Office applications.
• Excellent presentation, communication, interpersonal, and organizational skills.
• Demonstrated commitment to client service and supporting newcomers in a cross-cultural environment.
• Fluency in English is required; additional languages are considered an asset.

Working Conditions

• Flexibility to work at various YMCA locations and adjust schedules to meet operational needs. There is no guarantee of number of hours worked within a work week.
• Work in a fast-paced environment with varying noise levels.
• Maintain a safe environment and respond to emergencies as required, including providing First Aid and CPR when certified.
• Adhere to the YMCA health and safety policies, procedures, and the YMCA Service that Shines Standards.
• Reliable transportation to and from work is required.

Interested in Joining Us?

Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

Equal Opportunity Commitment

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

Duty to Accommodate

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.