Lead Hand - Distribution Center

Who We Are

WHY Brands Inc., a parent company of Munchkin, Inc., focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. With over 350+ patents under our belt and over 250 international product and brand design awards, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Innovation is the core of our company DNA and has been driving our designs for over 30 years! Recognized as #8 on America’s Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!

We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.

There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.

What You’ll Do:

Reporting directly to the Senior Operations Manager, the Temporary Lead Hand is an experienced operational leader who works collaboratively with the management to ensure consistent DC performance and continuous improvement. This role focuses on hands-on operational execution, team coordination, and frontline process optimization to enhance customer satisfaction, maintain throughput efficiency, and support distribution excellence in omni-channel fulfillment.

How you will contribute:

• Support the Senior Operations Manager and Supervisor in identifying operational improvements and implementing process optimizations in DC functions
• Execute established processes and workflows for omni-channel order fulfillment, supporting operational consistency during volume fluctuations
• Participate in and support process improvement initiatives using proven methodologies (Lean, Six Sigma) in assigned DC functions
• Monitor and report on operational KPIs and performance metrics within area of responsibility; escalate issues to Operations Manager
• Support carrier operations and order processing activities and assist with shipment scheduling and problem resolution
• Identify and communicate process bottlenecks in order processing stages (receiving, picking, packing, shipping, returns) to management
• Coordinate with carrier partners and internal teams to support on-time delivery and resolve fulfillment issues
• Follow and reinforce established distribution center policies and procedures to ensure compliance and operational optimization
• Alert Senior Operations Manager and Supervisor for operational issues and support root cause analysis and implementation of corrective actions
• Support continuous improvement initiatives across DC functions (receiving, put-away, picking, packing, shipping, returns) and provide feedback from floor team
• Communicate professionally with vendors, suppliers, and internal departments to resolve operational issues and support service delivery
• Support Senior Operations Manager in coordinating labor scheduling, assisting with team coordination, and supporting talent development
• Provide operational support across key DC functions and assist leadership as required
• Support monitoring of operational costs and labor productivity and identify and recommend cost-saving opportunities
• Contribute to customer satisfaction improvements through quality execution, on-time processing, and problem-solving
• Report on operational metrics and performance within assigned area to Senior Operations Manager or Supervisor
• Other duties may be assigned

You will have:

• High school diploma or equivalent; 2-4 years of hands-on experience in warehouse/distribution center operations
• Working knowledge of Warehouse Management Software (WMS), Oracle WMS experience preferred
• 1 year of experience operating warehouse equipment, including order pickers, stand up reach trucks and sit-down forklifts. Swing-reach experience is preferred. Must be able to complete required equipment training and certification
• Knowledge of domestic transportation and shipping operations
• Experience supporting omni-channel fulfillment operations and direct-to-consumer logistics
• Familiarity with process improvement principles (Lean, Six Sigma); willingness to support improvements
• Basic knowledge of supply chain and carrier management
• Strong problem-solving skills and operational decision-making ability
• Excellent team collaboration and cross-functional communication skills
• Ability to understand and track performance metrics and KPIs
• Strong commitment to safety and regulatory compliance
• Ability to adapt to operational changes and support organizational growth

We Got You Covered!

Salary Range: $30-$33 CAD per hour, DOE. This position is a temporary position.

To learn more, visit us at www.munchkin.com.

Munchkin embraces diversity and is proud to be an equal-opportunity employer.

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