Learning Coordinator, L&D Experience

Job Type: Permanent
Work Model: Hybrid
Reference code: 135423
Primary Location: Montreal, QC
All Available Locations: Montreal, QC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Are you ready to take on a role where you can bring value to an organization? Keep reading!

What will your typical day look like?

As a Learning Coordinator, you will coordinate the end-to-end delivery of a portfolio of Audit & Assurance technical learning programs for national and regional audiences. You will support the planning and execution of in-person and virtual programs, including participant coordination, logistics, communications, learning systems, and completion follow-up. Additionally, you will work with the Manager of Learning Operations to support the alignment and execution of learning strategies that meet Audit & Assurance practice objectives and contribute to special projects.

Key activities associated with coordinating the learning portfolio include:

• Coordinate the end-to-end delivery of assigned in-person and virtual learning programs using established processes, timelines, and quality standards.
• Support participant identification and assignment, including enrolments, rosters, attendance, transfers, withdrawals, and completion follow-up, to ensure learners are enrolled in the right learning at the right time.
• Coordinate program logistics, including schedules, venues, materials, facilitators, virtual platforms, audiovisual requirements, room set-ups, food and beverage, on-site support, and post-session activities.
• Maintain accurate information across learning systems, databases, and trackers, supporting reporting, completion validation, attendance evidence, remediation tracking, and compliance readiness.
• Develop and manage clear, timely communications for participants, managers, faculty, resource managers, and business stakeholders, including monitoring the learning mailbox and responding to or escalating inquiries.
• Maintain project plans, monitor milestones and dependencies, provide regular status updates, and escalate delivery risks, exceptions, or decisions requiring additional support.
• Track program expenditures and support budget reconciliation in accordance with established processes.
• Build effective working relationships with internal stakeholders, faculty, vendors, and extended team members to support a consistent learner and stakeholder experience.
• Identify and resolve operational issues proactively and contribute to continuous improvements that reduce delivery risk, rework, and administrative effort.
• Provide on-site program support and travel or work additional hours when required for learning delivery.

About the team

As part of Deloitte's Learning and Development team, you will work closely with the Manager of Learning Operations and collaborate with learning coordinators, resource managers, faculty, and business stakeholders across Canada. Together, the team supports the effective delivery of Audit & Assurance technical learning programs and provides a consistent learning experience for participants and stakeholders.

Enough about us, let’s talk about you

You are someone with:

• Relevant experience coordinating events, projects, learning programs, or comparable operational activities in a fast-paced environment.
• Strong organization, judgment, and prioritization skills, with the ability to manage concurrent programs, changing requirements, and firm deadlines
• Demonstrated attention to detail and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience maintaining accurate data, trackers, or business systems is an asset.
• A proactive, service-oriented approach, with the ability to work independently, solve problems, build effective stakeholder relationships, and provide on-site or extended-hours support and travel when required.
• Due to the nature of the role having interactions with National clients, bilingualism in French and English is required for this position.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.