Learning facilitator/instructor (nursing)

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

We are seeking a dynamic and experienced Learning Facilitator/Instructor (Nursing) to support the adoption of Clinical Information Systems (CIS) and digital health tools across Fraser Health. In this role, you will provide education, facilitation, and coaching to clinical and non-clinical staff, enabling the successful integration of digital technologies into daily practice.

Working collaboratively with interdisciplinary teams, educators, clinical leaders, and operational partners, you will design, deliver, implement, and evaluate learning programs that support a seamless, digitally enabled patient and provider experience.

Key Responsibilities

• Facilitate and deliver engaging individual and group learning sessions related to Clinical Information Systems (CIS) and digital health tools.
• Support staff, physicians, and interdisciplinary teams in adopting new technologies and digital workflows.
• Adapt, implement, and evaluate educational programs, curriculum, and learning resources using adult learning principles and evidence-informed educational practices.
• Assess individual and group learning needs and provide appropriate coaching, mentoring, and support.
• Collaborate with educators, clinical and non-clinical program leaders, subject matter experts, and project teams to support successful change management initiatives.
• Monitor learner progress, identify barriers to adoption, and implement corrective actions as required.
• Escalate education-related concerns and provide ongoing updates to leadership and project teams.
• Promote continuous quality improvement through evaluation, feedback collection, and recommendations for learning enhancements.
• Participate in the development and maintenance of training materials, learning guides, and educational resources.
• Support go-live activities, implementation events, and post-implementation optimization initiatives.

QualificationsEducation and Experience

• Graduation from an approved School of Nursing with a Bachelor of Science in Nursing (BSN) or equivalent nursing degree.
• Three (3) years of recent, related experience in clinical education, staff development, adult education, group facilitation, or a related clinical practice area.
• An equivalent combination of education, training, and experience may be considered.
• Current practicing registration with the British Columbia College of Nurses and Midwives (BCCNM).
• Valid BC Driver’s License and access to a personal vehicle, as local travel is required.
• Ability to travel throughout the Fraser Health region.
• Flexibility to work varying shift hours, weekends, and statutory holidays as operationally required and in accordance with the applicable collective agreement.

Preferred Skills and Attributes

• Strong presentation, facilitation, and adult education skills.
• Experience supporting electronic health records (EHRs), Clinical Information Systems (CIS), or other healthcare technology implementations.
• Knowledge of change management principles and digital transformation initiatives.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong critical thinking, problem-solving, and organizational skills.
• Commitment to continuous learning, quality improvement, and patient-centered care.

Detailed Overview

The Learning Facilitator/Instructor provides education and instruction including individual and group learning opportunities to enable the adoption of CIS (Clinical Information System) and digital health tools to ensure a seamless, digitally enabled patient and provider experience.

The role adapts, implements, and evaluates education programs and resources using specialized theory and knowledge of generalized and specialized clinical or non-clinical practice as applicable, as well as teaching and learning principles and processes. The Learning Facilitator/Instructor consults, confers, and collaborates with educators and clinical / non-clinical program and team members in promotion of continuous quality improvement, resolution of education issues and coordination of activities required for progressive educational and clinical practice programs. The role takes corrective action with respect to individual and group learning needs, escalates issues as necessary and communicates progress with team and Manager.

Responsibilities

Utilizes educational/curriculum theory and knowledge to deliver and evaluate education programs for clinicians, staff, and providers.

Provides direct clinical instruction to new and existing staff and providers as required and facilitates learning by role modeling clinical information system and clinical workflow skills and practices to learners in a classroom, at designated workstation, virtually, promoting skill development.

Supports students, preceptors/preceptees, peer mentors/mentees and clinical programs using teaching and learning principles and a program planning and evaluation process to meet the identified educational needs of learners.

Assesses individual and group learning needs, in collaboration with peer mentors, Advance Program, Professional Practice, and/or other internal clinical program subject matter experts as applicable, by observing activities, discussing clinical information system and digital health tool use, issues and implications. May analyze data such as staff competency assessments and growth plans, practice changes and quality improvement indicators, to determine specific educational requirements to support learner competency and skill development using the clinical information system or technology solution.

Develops, reviews, and modifies learning resources and educational reference documents for team members and/or staff/providers by using established educational standards, and ensuring content reflects the most up-to-date, peer reviewed, evidence-based best practice. Strives to match content and delivery method. Provides feedback to other developers to ensure resources are current, relevant, cost effective and coordinated.

Utilizes a variety of teaching/learning strategies to support education and instruction activities with individuals and groups including facilitating groups, coaching, mentoring, conducting formal/informal presentations and demonstrations, coordinating introduction of new skills/procedures, arranging, and providing in-service sessions and using educational technology and self-directed learning methods to implement planned programs. Facilitates scheduling of education sessions by collaborating with staff and/or learning team members to determine times, frequency, and duration to ensure effective use of resources; maintains records and identifies/schedules team member attendance at update sessions.

Participates in the evaluation of the effectiveness of clinical information system education programs, activities, and resources by analyzing learning outcomes using program/resource evaluation, learner behaviors, utilization statistics and reviewing feedback to determine opportunities for quality improvement.

Participates in quality improvement and risk management activities by evaluating effect of changes in clinician, provider, and staff practice, generating recommendations for alternative approaches, following up with the Manager, and recommending changes to selected policies, procedures, or protocols; drafts new and/or revised procedures, standards, and criteria for the learning program in conjunction with the interdisciplinary team. Initiates strategies to improve staff/provider learning using principles of continuous quality improvement to promote delivery of high-quality educational services.

Participates in team working groups, committees, or meetings as an education resource by providing input and suggestions related to education implications and group processes of new initiatives to ensure that technology enabled educational needs are addressed. Documents educational process and utilization statistics by maintaining database and records and by providing written and verbal reports to demonstrate accountability and to continuously improve the quality of education services.

Provides consultation to staff regarding education by maintaining interpersonal contact and observation, providing verbal and written feedback for the individual to continue competency development, meeting with team members on a one-to-one basis and recommending educational programs/resources and facilitating development of learning and/or professional growth plans.

Demonstrates effective facilitation and classroom management practices and communication skills between various interdisciplinary groups, staff, providers, and peers.

Maintains and updates own knowledge within area of practice. Ensures own educational currency by incorporating clinical instructor experience within a plan for ongoing professional growth.

Participates in an ongoing community of practice to maintain skills, knowledge, and professional development in CIS education; acts as an ongoing resource to site and champion the CIS education and core competencies.

Acts as a champion for Clinical Informatics & Provider Experience.

Sets measurable goals and objectives within a team environment, incorporating the organization’s vision and values, goals, and corporate plan. Develops plans in collaboration with designated personnel/team for professional development. Reviews progress to ensure goals are achieved within established time limits.

Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Graduation from a school of nursing with a Bachelor's degree in nursing. Three (3) years recent, related clinical education and/or group facilitation relevant to the clinical area or an equivalent combination of education, training, and experience.

Current practicing registration with the British Columbia College of Nurses and Midwives.

Valid BC (British Columbia) Driver's License as local area travel requires the use of a personal vehicle. May be required to travel, work different shift hours and weekends/STATs in accordance with the current Collective Agreement.

Skills and Abilities

• Knowledge of organization’s policies, procedures, and standards of care.
• Demonstrated ability to teach, demonstrate, facilitate, engage, and lead in a classroom setting.
• Demonstrated adult education delivery experience.
• Demonstrated experience with learner assessment and providing feedback.
• Demonstrated ability to promote a creative learning environment.
• Strong computer literacy and proficiency with current computer applications and equipment as well as ability to effectively use a computerized client care information system.
• Demonstrated ability to use critical thinking in approach to teaching.
• Demonstrated ability to develop educational materials.
• Demonstrated ability to communicate effectively with co-workers, either one-on-one and/or in-groups, both verbally and in writing.
• Demonstrated ability to provide leadership and work direction.
• Strong organizational and time management skills as well as demonstrated ability to establish workload priorities in collaboration with others.
• Demonstrated ability to provide effective consultation.
• Demonstrated ability to effectively work independently and in collaboration with others.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues.
• Physical ability to perform the duties and responsibilities of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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