Logistics Specialist

Company Description

Prime Time Messenger is a global logistics provider specializing in expedited transportation, Next Flight Out (NFO) services, Aircraft on Ground (AOG) shipments, and time-critical logistics solutions. The company provides domestic and international transportation services for aircraft parts, pharmaceuticals, medical supplies, and other urgent, high-value cargo.

Operating through a global network of airline partners, carriers, agents, and logistics professionals, Prime Time Messenger delivers reliable, efficient, and customized transportation solutions. With 24/7 live dispatch operations, real-time shipment tracking, and dedicated customer support, the company ensures critical shipments reach their destinations safely and within strict deadlines.

Role Description – Next Flight Out (NFO) Logistics Specialist

The Next Flight Out (NFO) Logistics Specialist is a full-time, on-site position based in the Greater Toronto Area, Canada.

This role specializes in coordinating urgent domestic and international air freight shipments, including Aircraft on Ground (AOG) aircraft parts, pharmaceuticals, medical supplies, and other time-sensitive cargo requiring immediate transportation.

The NFO Logistics Specialist is responsible for managing the complete shipment lifecycle, from initial booking and flight selection to dispatch coordination, customs documentation, real-time tracking, and final delivery confirmation.

Key Responsibilities

* Coordinate domestic and international Next Flight Out (NFO) shipments, ensuring the fastest and most efficient transportation solutions.

* Manage urgent Aircraft on Ground (AOG) shipments, critical aircraft components, pharmaceutical products, and other time-sensitive freight.

* Research airline schedules, flight availability, routing options, and cargo capacity to identify optimal transportation solutions.

* Coordinate with airlines, freight forwarders, ground handlers, customs brokers, drivers, and international agents.

* Prepare and process Air Waybills (AWBs), shipping manifests, commercial invoices, packing lists, and other required transportation documents.

* Support customs clearance and export procedures, including B13 export reporting where applicable.

* Ensure compliance with International Air Transport Association (IATA) regulations, airline requirements, and international shipping standards.

* Monitor flight movements, shipment milestones, airport transfers, and final-mile deliveries.

* Maintain continuous communication with customers, airline representatives, dispatch teams, and overseas agents.

* Identify and resolve flight delays, missed connections, customs issues, and other transportation disruptions.

* Provide accurate shipment tracking updates, estimated arrival times, and proof of delivery.

* Coordinate 24/7 emergency logistics operations while maintaining high service standards.

* Support process improvements to enhance operational efficiency, shipment accuracy, and customer satisfaction.

Qualifications

* Previous experience in Next Flight Out (NFO), air freight, freight forwarding, transportation, or time-critical logistics preferred.

* Strong understanding of Aircraft on Ground (AOG) logistics and urgent aircraft parts transportation.

* Knowledge of domestic and international airline cargo operations, flight schedules, and airport handling procedures.

* Experience preparing Air Waybills (AWBs) and coordinating international shipping documentation.

* Familiarity with IATA regulations, airport codes, airline codes, and air cargo procedures.

* Understanding of customs clearance, import/export regulations, and Canadian export documentation, including B13 reporting requirements.

* Knowledge of pharmaceutical transportation requirements, temperature-sensitive cargo, and specialized shipment handling is an asset.

* Excellent communication, customer service, and problem-solving skills.

* Strong analytical abilities to evaluate flight routes, transit times, shipment costs, and transportation alternatives.

* Ability to manage multiple urgent shipments simultaneously in a fast-paced, deadline-driven environment.

* Proficiency with transportation management systems, airline booking platforms, shipment tracking tools, and Microsoft Office.

* Ability to work flexible schedules, including evenings, overnight shifts, weekends, and holidays, as required for 24/7 operations.

* Post-secondary education in logistics, supply chain management, aviation, business, or a related field, or equivalent industry experience.

Preferred Skills

* Experience coordinating international AOG and emergency air freight shipments.

* Familiarity with major international airports, airline cargo networks, and global transportation routes.

* Knowledge of Canadian and U.S. cross-border shipping procedures.

* Experience working with customs brokers and preparing time-sensitive export documentation.

* Strong decision-making skills under pressure, with the ability to prioritize urgent operational requirements.

* Commitment to accuracy, regulatory compliance, operational excellence, and exceptional customer service.