Manager

Company Description Devon Dental Associates is a medical dental practice located at 180 Miquelon Ave in Devon, Alberta, Canada. The practice provides comprehensive dental care services to a diverse patient population within the local community. Team members work in a clinical environment that values reliable service, patient comfort, and professional standards of care. As a growing practice, Devon Dental Associates offers opportunities to contribute to streamlined operations and positive patient experiences. The organization encourages collaboration among clinical and administrative staff to maintain an efficient and supportive workplace.

Role Description The Manager role is a full-time, on-site position based at Devon Dental Associates in Devon, AB. This role oversees daily practice operations, including front-desk workflows, appointment scheduling, patient intake processes, and coordination between clinical and administrative teams. The Manager monitors key performance metrics, supports billing and collections processes, and helps ensure compliance with relevant healthcare and privacy regulations. Day-to-day duties include supervising staff, managing schedules, addressing operational issues, supporting patient service standards, and implementing process improvements. The Manager also collaborates with practice leadership on budgeting, resource planning, and implementation of policies, while fostering a respectful, inclusive, and high-performing work environment.

Qualifications

• Demonstrated experience in healthcare, dental, or medical office management, including supervision of administrative and clinical staff.
• Strong skills in scheduling, workflow coordination, and practice operations, with attention to efficiency and patient experience.
• Proficiency with practice management or healthcare software, basic office applications, and secure handling of patient information.
• Solid understanding of billing processes, insurance coordination, and general financial administration within a healthcare setting.
• Excellent interpersonal, communication, and conflict-resolution skills, with the ability to lead teams and build positive working relationships.
• Ability to prioritize tasks, solve problems, and make sound decisions in a fast-paced clinical environment.
• Commitment to maintaining regulatory compliance, quality standards, and safe workplace practices.
• Post-secondary education in business administration, healthcare management, or a related field is preferred; equivalent experience will be considered.
• Previous experience in a dental practice or medical clinic is an asset.