Manager, Change Management & Communications

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Aplin has partnered with a Downtown, Toronto client, seeking a Manager, Change Management & Communications. This contract opportunity will start in early March and will run for 7 months with potential to extend beyond. This is mostly a remote opportunity that requires the ability to work EST time zone, presence in our clients Downtown Toronto office would be preferred once a month to meet with the team.

What you will do:
Communications Support and Execution

• Development and execution of internal communications in support of CRM transformation
• Support and influence organizational change aligned to the change management plan for CRM Transformation through effective communications strategies
• Produce internal communications using a variety of channels (i.e. leadership speaking notes, Intranet articles, Q&As, key messages, emails, videos, video scripts, briefing documents, etc.) in multiple voices intended for different audiences and project personas
• Utilize strong attention to detail to capture the nuance required for different audiences, ensuring each communication is tailored for various areas of our business
• Sustain, ideate and execute the internal portal and other channels program for communications and training for CRM Transformation with a vision of continuous improvement
• Collaborate with the FOT Learning & Development Manager on training resources for an internal portal/intranet and other training communication
• Coordinate translation and distribution of communications materials
  Iterate on the communications strategy and content based on feedback as necessary through the project

Your qualifications:

• 3-5 years of experience developing highly effective internal communications in a corporate environment
• This is a hands-on, fast-paced role that will require strong communication and collaboration skills with a strong motivation to get things done.
• Demonstrated experience developing bespoke communications plans that support change management goals across large organizations
• Ability to develop communications with a Senior Leadership audience: concise, practical, and timely
• Clearly communicate complex content in a digestible way to a variety of audiences by using out-of-the-box tactics
• Strong initiative, planning, prioritization and execution skills
• Ability to work in a fast-paced and team-oriented environment while delivering high-quality work
• Aptitude to build and maintain relationships in a matrix environment
• Strong attention to detail – you can spot a typo a mile away!
• Flexibility to both contribute and collaborate as a team member and operate independently, with a focus on delivery

Assets:

• Experience in a Professional Services firm or Partnership-based organization an asset
• Experience contributing to the success of an organization-wide transformation project (CRM or Salesforce specific experience is even better!)
• CP style trained is an asset
• Bilingual (French) an asset, but not a requirement

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

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