Manager, Identity Lifecycle Management

Requisition ID: 277653

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and access. This includes the centralized provisioning of user identities, the user accounts linked to those identities, management of privileged access, as well as the selection and integration of identity management tools.

The Role:

Reporting to the Senior Manager, the Manager will lead a team of Security Analysts who perform access provisioning, audit reporting, and risk remediation related to Identity Management across Scotiabank’s global operations.

Contributes to the overall success of IAMOPS by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities that are conducted is in compliance with governing regulations, internal policies and procedures.

Manages IAMOPS support to Scotiabank business lines of IAM Provisioning across Active Directory, Entra, File Access Provisioning and AD management.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Centralize multiple intake channels for ILM, including consultation on process / policy; project scoping and estimation; and support ticket escalation
• Prioritize and assign requests to GIAM or GTEP teams, based on the required expertise
• Ensure logical access control is effectively implemented across the Enterprise
• Address logical access and risks commensurate with the Bank’s risk appetite
• Provide support for logical access such as AD, Entra, LDAP, Workstation Local Admin, vFilers (NTFS Permissions), Privileged Access, Rush terminations (access removal), for applications and platforms
• Support the business to understand their responsibilities with respect to logical access controls
• Managing and/or conducting detailed, risk-based evaluations of the design and operating effectiveness of Information Technology (IT) controls
• Pursuing security and control process improvements
• Participate in cyclical audits and help in gathering evidence for Audit both internal and external

• Develop remediation plan for IAMO-ILM specific items for regulatory and audit findings, guide the team to implement this plan.
• Prioritize, classify, track and report on request escalations
• Provide after-hours availability for any urgent issues / incidents / escalations
• Coordinate with 2nd and 3rd level support when applicable and provide resolution recommendations to management
• Escalate all high priority issues affecting availability, customer impact and user impact to the Director
• Identify any reoccurring issues that affect the user experience, the volume of requests received or the ability of GIAM to deliver on SLAs and participate in problem solving sessions with related teams as required
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Provide ticket/request evidence to Audit on a per-request basis where needed
• Champions a high-performance environment and contributes to an inclusive work environment
• Complete work / tasks, as assigned

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A minimum of 1 year of People management\leadership experience
• A minimum of 2 years’ experience troubleshooting in Identity Management field; ability to understand complex systems/processes, their interactions, and potential points of failure
• The ability to work on complex projects independently
• Experience with technical audit and regulatory reviews
• Experience with Logical Access Control and Provisioning tools for Identity Access Management
• A minimum of 3 years experience working with Windows OS, Microsoft Active Directory, LDAP, SailPoint IIQ, PAM tool
• Experience with ServiceNow, especially running different reports and creating dashboards
• Experience in provisioning and managing user access
• Strong Knowledge and understanding of Identity Lifecycle
• Strong knowledge and understanding of Information Security Policies and Standards
• Strong customer communication skills
• Able to work within cross functional teams
• Strong analytical skills, specifically data analysis
• Excellent organization skills and the ability to manage multiple intake channels efficiently
• Excellent verbal and written communication skills in English

Nice to have:

• Fluent in Spanish considered an asset

• Technical and Security Designations such as: MCSE\MCSA, CISM, CISSP considered an asset
• PowerShell Scripting considered an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.