Posted 2 months ago
Manager, IT Operations
@ Armstrong Fluid Technology
Toronto, Ontario
Overview
Armstrong Fluid Technology is hiring a Manager, IT Operations to lead the technical support team, run helpdesk operations and deliver fast resolution of end-user hardware, software and network issues. The role covers SLAs, ticketing workflows, security compliance, vendor contracts and site infrastructure deployments. It is a full-time position.
Responsibilities:
- Lead and develop Tier 1 technical support staff
- Manage helpdesk operations and SLAs
- Ensure rapid resolution of hardware, software and network issues
- Build and manage the annual employee hardware budget
- Plan and launch new site infrastructure deployments
Requirements summary:
- University degree or equivalent
- About 10 years of similar experience
- Knowledge of ITSM principles and IT regulations
- Experience with ITIL, Microsoft 365 and Intune/Autopilot
- Familiarity with NIST cybersecurity practices
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | IT |
| Experience | 10+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Armstrong Fluid Technology
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global leader & innovator in HVAC, Plumbing & Fire Safety intelligent fluid-flow solutions.
Full company description
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world. In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability. The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
- LinkedIn followers
- 152,743
- People associated on LinkedIn
- 1,212
- Reported office locations
- 23 Bertrand Avenue, Toronto, Ontario M1L 2P3, CA
- Wolverton Street, Manchester, Greater Manchester M11 2ET, GB
- 93 East Avenue, North Tonawanda, New York 14120-6594, US
- #59, First floor, 3rd Main, Margosa Road, Malleswaram, Bangalore 560 003, IN
- No. 1619 Hu Hang Road, Xi Du Township, Feng Xian District, Shanghai 201401, CN
- Business categories
- Web Design
- Marketing
- Manufacturing
- Other recorded names
- Armstrong Fluid Technology
- Specialties
- Fluid Flow Systems
- Integrated Plant Packages
- Heat Transfer
- Fire Pumps & Systems
- Variable Speed & Design Envelope Pumps
- HVAC efficiency
- Intelligent
- Connected Building Solutions
- Data Centers
- District Energy
- Commercial and facilities
- and Energy upgrades and retrofits
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced…
| Field | Value |
|---|---|
| Industry | Industrial Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1934 |
| Specialties | Fluid Flow SystemsIntegrated Plant PackagesHeat TransferFire Pumps & SystemsVariable Speed & Design Envelope PumpsHVAC efficiencyIntelligentConnected Building SolutionsData CentersDistrict Energy |
| Open jobs on Jobsy | 65 |
| View page |
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.
In this role, you will lead and develop the technical support team, optimize daily helpdesk operations, and ensure the rapid resolution of all end-user hardware, software, and network issues. You will establish and track service level agreements (SLAs), implement modern ticketing workflows, and analyze support data to identify root causes and improve overall system training for employees. As the primary champion for user satisfaction, you will bridge the gap between technical staff and business operations, driving continuous improvements in customer service and technical support efficiency
Key Accountabilities:
- Service Delivery: Ensure all IT services meet high standards and daily goals
- Team Leadership: Hire, train, and guide Tier 1 technical support staff
- Budget Planning: Build and manage the annual budget for employee hardware
- Incident Management: Fix tech outages fast and run root cause checks
- Security Compliance: Keep data safe and meet strict cyber security rules
- Vendor Management: Negotiate contracts with external tech suppliers as required
- Infrastructure Upgrades: Plan and launch new site infrastructure deployments
- Policy Development: Write and update rules for Helpdesk best practices
- Performance Metrics: Track system uptime and staff help ticket SLAs
- User Training: Manage, develop & delivery training for end users to drive technical adoption
What We’re Looking For
To thrive in this role, you should bring:
Education and Experience
- University Degree or equivalent.
- 10 years’ experience in a similar capacity
- Demonstrated knowledge of ITSM principles, general practices and IT regulations
Technical Skills
- ITIL Framework: Align actions & teams to IT service management best practices
- Microsoft 365 & Intune/AutoPilot management for employee on & offboarding.
- Cybersecurity: Ensure alignment to NIST best practices in team technical support
- Infrastructure: Manage new & existing facility setup & support of base infrastructure for hands & feet support.
Soft Skills
- Communication: Clearly explain technical subjects to non-technical audiences
- Stakeholder & VIP Support: Enable VIP white glove service & multiple department users
- Leadership: Support and motivate technical teams during high-stress outages
- Problem-Solving: Focus on long-term business goals rather than quick technical fixes
- Adaptability: Adapt quickly to rapid shifts in technology and cybersecurity threats
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
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