Manager, Operations Integration Subways

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Manager, Operations Integration – Subways plays a key role in ensuring the safe, reliable and efficient delivery of subway and LRT services. The position provides operational, technical and functional oversight of operator, maintainer and project agreements across the subway and LRT programs, supporting high-quality, customer-focused transportation services that are safe, timely and delivered in accordance with contractual requirements.

What will I be doing?

• Oversee the planning, coordination and delivery of subway and LRT services, ensuring safe, effective and efficient customer movement, service levels, schedules and operational plans align with Metrolinx strategies and organizational objectives.
• Manage operator, contractor and maintainer performance against service level plans, contractual obligations and KPIs; identify non-compliance, implement mitigation and corrective action strategies, and ensure quality assurance and continuous service improvement.
• Lead the development, implementation and monitoring of operational plans, management programs, policies, procedures, workflows, SOPs and performance measures in consultation with internal and external stakeholders.
• Ensure compliance with all applicable safety, regulatory, legal and contractual requirements through audits, monitoring, risk assessments and engagement with regulatory bodies, while incorporating industry best practices and emerging issues.
• Prepare and deliver executive-level reports, presentations and operational studies outlining service performance, KPIs, strategic directions, findings and improvement initiatives to Metrolinx leadership and external stakeholders.
• Coordinate operational activities across Metrolinx departments and business units, providing transportation expertise and input into major service improvement projects, service extensions, operational planning and negotiations with internal partners.
• Represent Metrolinx on contractual, operational and transportation development matters with service providers, contractors, consultants, industry associations, government representatives and other external partners.
• Build and maintain effective relationships with internal and external stakeholders, partners, vendors and government representatives through ongoing communication, consultation, negotiation and issue resolution.
• Drive operational excellence and continuous improvement by researching, recommending and implementing new or revised standards, specifications, processes and procedures that enhance efficiency, customer service, design standards and safety.
• Manage departmental activities, service delivery objectives and budgetary requirements while providing leadership, guidance and constructive feedback to contractors, consultants and partners, ensuring appropriate resources, capabilities, performance standards and positive working relationships.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business, Engineering or a related discipline, or an equivalent combination of education, training and experience.
• Demonstrated years' of progressively responsible experience in the transportation and/or public transit sector, including leadership of frontline staff and/or project management, ideally within the public sector.
• Project Management Professional (PMP) certification is considered an asset. A Professional Engineer (P.Eng.) designation is also an asset but not required.
• Demonstrated leadership and interpersonal competencies, including service-focused and transformational leadership, effective communication, sound decision-making, delivering results, building high-performance cultures, energizing teams, personal effectiveness and alignment with organizational values.
• Knowledge of applicable Human Resources legislation, including the Employment Standards Act and Occupational Health and Safety Act, as well as railway operating rules and legislation governing railway, environmental, public and employee safety.
• Strong knowledge of transportation, engineering and planning, including commuter rapid transit (subway, LRT and BRT) system planning, design and delivery, maintenance facilities, stations, storage yards and related infrastructure.
• Understanding of transit system functional requirements and technical components, including signalling and train control, SCADA, communications, trackwork, vehicle and wayside interfaces, traction power, power supply and distribution, mechanical systems, system and train simulation, tunnels, and fire and life safety systems.
• Knowledge of System Safety Certification processes and the ability to identify technical inadequacies, evaluate plans and apply appropriate rail transportation analytical tools.
• Demonstrated experience managing, mentoring and developing employees and contractors, applying collective agreement provisions, overseeing vendors and externally provided services, monitoring contractual performance, and understanding IT capabilities and budget planning and monitoring processes.

Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint), with strong written, verbal, interpersonal and presentation skills, including the ability to prepare reports and communicate operational studies, findings and recommendations to technical and non-technical audiences.

There will be multiple vacancies for this position, and the recruitment for this requisition may be used to fill future permanent roles with substantially similar requirements.

This role requires the successful candidate to be at the office, five days per week, with regular travel throughout the Toronto area (at least twice weekly), availability outside regular business hours to maintain relationships and address operational issues, and site visits to transit operating environments, including train facilities and above- and below-grade track alignments. Personal protective equipment (PPE) is required at worksites.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.