Manager, People & Culture Operations

Position Type: Full Time

Department: People and Culture

Work Location: Markham, ON

Work Arrangement: Hybrid (2-3 days in the office)

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Manager, People and Culture Operations, is responsible for leading the operational delivery of the People and Culture function, ensuring efficient, employee-focused people programs, systems, and processes across the organization. This role oversees People and Culture operations, payroll, HRIS administration and implementation, health and safety, employee lifecycle administration, and annual people programs that support organizational success and an exceptional employee experience. This position will serve as the organization’s JHSC-certified Health and Safety lead for both Markham locations.

The Manager, People and Culture Operations is accountable for the successful planning, execution, and continuous improvement of core People and Culture initiatives, including performance management, succession planning, employee engagement surveys, annual increase planning, diversity, equity, inclusion and belonging initiatives, and organizational reporting. This role serves as a key operational leader, driving process optimization, system enhancements, compliance, and operational excellence while ensuring the People and Culture team delivers high-quality support to employees and leaders across the organization.

The role provides leadership, oversight, coaching, and direction to the HR Generalist, HR Coordinator, and Payroll & HRIS Supervisor

A Day in the Life (What you will do here):

People and Culture Operations

• Lead the day-to-day operations of the People and Culture function, ensuring efficient, compliant, and employee-centric service delivery.
• Develop, implement, and continuously improve People and Culture policies, programs, procedures, and operational processes.
• Ensure compliance with applicable employment legislation, privacy requirements, workplace regulations, and organizational policies across Canada.
• Establish scalable processes and best practices that support organizational growth and operational effectiveness.
• Champion continuous improvement by identifying opportunities to streamline processes, automate workflows, improve service delivery, and enhance the employee experience.

Payroll, HRIS & Technology

• Provide oversight of the payroll function, ensuring accurate and timely payroll processing, legislative compliance, and effective partnership with Finance.
• Oversee the administration, maintenance, optimization, and governance of the Human Resources Information System (HRIS).
• Ensure the integrity, accuracy, confidentiality, and security of employee and organizational data within all People systems.
• Develop People analytics, reporting capabilities, dashboards, and workforce metrics to support data-driven decision-making.
• Provide operational leadership to the team responsible for employee benefits and retirement savings program administration, ensuring high-quality service delivery, compliance, vendor performance, employee communications, and effective management of escalated matters.
• Lead and coordinate cross-functional efforts with IT to ensure Outlook distribution lists remain accurate, current, and aligned with organizational structure, employee movements, and business changes.

Annual People Programs & Cycles

• Lead the annual employee engagement survey, including planning, administration, reporting, communication, and action planning activities.
• Oversee the annual performance management cycle, including the planning and coordination of timelines, annual review template updates and roll out, communications, reporting, and employee review administration.
• In conjunction with the Business Partners, coordinate and facilitate the annual succession planning and talent review process to support organizational growth and leadership development.
• In conjunction with the Business Partners, lead the planning, administration, and communication of the annual compensation increase process, ensuring timelines, data, and activities are effectively managed.
• Lead and oversee the 2027 transition and implementation of the employee service awards program through a 3rd party, including change planning, vendor and stakeholder coordination, communications, and ongoing program administration.
• Plan and oversee the coordination and activities of the organization’s annual “Take Our Kids to Work Day”, including cross-functional logistics, participant communications, programming, and event execution.
• Provide leadership and oversight of the year-end vacation administration process, ensuring timely completion of balance reviews, carry-over approvals, employee and leader communications, payroll coordination, and compliance with established fiscal-year deadlines.

Diversity, Equity, Inclusion & Belonging

• Lead and support diversity, equity, inclusion and belonging initiatives, employee events, awareness campaigns, and educational programs.
• Lead the Diversity, Equity, Inclusion and Belonging Committee, providing guidance, coordination, and support to advance the committee’s priorities and initiatives.
• Measure and report on program effectiveness and recommend opportunities for continuous improvement.
• Partner with leaders and employees to foster a respectful, inclusive, and engaging workplace environment.

Health & Safety

• Serve as the organization’s JHSC-Certified Health and Safety lead (Joint Health and Safety Committee-Certified), providing oversight and accountability for corporate Health and Safety programs and initiatives.
• Ensure compliance with applicable health and safety legislation, policies, and organizational standards.
• Ensure completion of monthly workplace health and safety inspections at the corporate head office and the organization’s other Markham location, including documenting findings and tracking corrective actions to completion.
• Lead mandatory Joint Health and Safety Committee meetings on a bi-monthly basis, including coordination of meeting schedules, agendas, minutes, attendance records, recommendations, and follow-up actions.
• Ensure Health and Safety information boards at both locations are maintained and up-to-date and all required legislation, policies, committee information, inspection records, meeting minutes, and other mandatory postings are current, complete, and displayed in accordance with applicable requirements.
• Ensure and responsible for complete, accurate, and audit-ready health and safety records, including inspection documentation, committee records, training records, incident files, and required compliance logs.
• Provide oversight and ensure governance and maintenance of Health and Safety SharePoint repositories for People Leaders and the JHSC.
• Monitor health and safety training, incident reporting, corrective actions, compliance requirements, and workplace investigations.
• Ensure consistent monitoring of workplace injury and illness claims across all Canadian jurisdictions, including timely reporting to the applicable provincial or territorial workers’ compensation authority (e.g., WSIB or WCB), claim documentation, employer submissions, communication with employees and leaders, coordination with Payroll and external partners, and monitoring claims through resolution.

Team Leadership & Administrative Support

• Provide leadership, coaching, mentorship, and performance management to direct reports.
• Oversee the delivery of People and Culture administrative services, ensuring efficient support for employee records, documentation, reporting, correspondence, and employee inquiries.
• Establish team goals, service standards, priorities, and performance expectations.
• Allocate resources and responsibilities to ensure effective support of organizational initiatives and day-to-day operations.
• Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
• Identify development opportunities and support career growth for team members.
• Build team capability and operational resilience through cross-training, knowledge sharing, succession planning, and the establishment of appropriate backup coverage for critical People and Culture and payroll responsibilities.

Strategic Projects & Organizational Effectiveness

• Lead cross-functional People and Culture projects and initiatives from planning through implementation.
• Drive operational excellence through process optimization, workflow automation, standardization, and technology enhancements.
• Develop and monitor departmental KPIs, objectives, and operational metrics.
• Prepare reports, presentations, and recommendations for senior leadership related to workforce trends, organizational metrics, and People initiatives.
• Understand and manage all issues in a manner consistent with the Sentrex Mission, Vision, Values, and Brand.
• Provide additional support with other duties and special projects as required.

Direct Reports

• HR Generalist
• HR Coordinator
• Payroll & HRIS Supervisor

What you need to ensure you are set up for success:

• Post-secondary education in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
• CHRP or CHRL designation preferred.
• Minimum five to seven years of progressive Human Resources or People and Culture experience.
• Minimum three years of leadership experience managing People and Culture, Payroll, People Operations, or related functions.
• Joint Health and Safety Committee (JHSC) certification is required.
• Experience overseeing workplace injury and illness claims, workers’ compensation requirements, return-to-work planning, and accommodation processes across multiple Canadian jurisdictions (e.g., WSIB, WorkSafeBC, or equivalent provincial and territorial workers’ compensation authorities).
• Demonstrated experience overseeing People and Culture operations, payroll, HRIS administration, and organizational people programs.
• Experience leading HRIS implementations, system upgrades, or technology transformation initiatives.
• Strong knowledge of Canadian employment legislation, payroll practices, health and safety requirements, and People and Culture best practices.
• Demonstrated experience leading annual people cycles, including performance management, compensation planning, succession planning, and employee engagement initiatives.
• Strong analytical skills with experience using People metrics, dashboards, and reporting to support business decisions.
• Exceptional project management, organizational, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to build relationships and influence at all levels of the organization.
• Proven ability to lead teams, manage competing priorities, and operate effectively in a fast-paced, growth-oriented environment.
• High degree of proficiency with HR technology, Microsoft Office applications, and data analysis tools.
• Strong ability to work effectively with confidential and sensitive information is essential.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $117K to $125K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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