Manager, Primary Care Programs and Clinical Operations

Humber River Family Health Team (HRFHT)

Job Title: Manager, Primary Care Programs and Clinical Operations

Primary Portfolio: Progress Place, I Help Centre, Across Boundaries

Location: Multiple community-based locations in Toronto
Compensation: $77,673 annually
Benefits: Comprehensive benefits package (health, dental, vision, EFAP) and HOOPP defined benefit pension plan
Schedule: 5 days a week, Monday to Friday
Start Date: As soon as possible

About the Organization

The Humber River Family Health Team (HRFHT) is a non-profit organization providing interdisciplinary, patient-centred primary care to optimize individual and family health within the community.

We provide comprehensive primary health care, including chronic disease management, health promotion, and disease prevention, to a rostered population of patients in the northwest sub-region of the Greater Toronto Area. Our interdisciplinary team of healthcare professionals works collaboratively to deliver high-quality, patient-centred, respectful, and inclusive care.

About the Position

Humber River Family Health Team is seeking a collaborative and experienced Manager, Primary Care Programs and Clinical Operations to lead the day-to-day operations of its assigned community-based primary care service locations. The successful candidate will oversee interdisciplinary staff, patient access, service delivery, and operational performance while working as an equal management partner to advance programs and quality improvement across the organization.

What You Will Do

• Lead operational planning, workflows, patient access, existing waitlist processes, referral triaging, and service coordination across Progress Place, I Help Centre, and Across Boundaries.
• Supervise, coach, schedule, and support assigned Interprofessional Health Providers and other designated staff, including recruitment, onboarding, performance reviews, and employee relations.
• Work collaboratively with the other manager on program development, implementation, evaluation, quality improvement, clinical service standardization, and community partnerships.
• Address clinical practice concerns and support complex care coordination in consultation with Lead Physicians and appropriately authorized clinicians.
• Coordinate staff training, interdisciplinary meetings, outreach activities, and clinical initiatives, including vaccine clinic activities where applicable.
• Support medical directive review and implementation in partnership with physician and clinical leadership.
• Monitor access, service delivery, staff capacity, risks, and performance; prepare operational reports and contribute to organization-wide planning.
• Support health and safety, infection prevention and control, privacy, and safe, respectful workplace practices.

What You Bring

• Postsecondary education in health, social services, management, or a related field; relevant professional registration is an asset.
• Progressive experience in primary care, healthcare, or community-based service operations, with demonstrated staff supervision and interdisciplinary leadership.
• Understanding of patient access, referral systems, clinical operations, quality improvement, privacy, and workplace safety.
• Excellent communication, problem-solving, conflict resolution, relationship building, and organizational skills.
• Ability to work across multiple locations and collaborate effectively with physicians, staff, patients, and community partners.

Reporting to: Executive Director

Management Partnership

Both managers report directly to the Executive Director and hold equivalent management authority within their assigned portfolios. Program oversight is collaborative across the organization. The established centralized waitlist and triaging system is an existing operational process, not a new system development assignment. The other manager oversees Weston, Dixon, Keele & Finch, and Wilson.

How to Apply

Please forward your resume to [email protected], quoting “Manager, Primary Care Programs and Clinical Operations” in the subject line. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Application Deadline: Until the position is filled

Commitment to Diversity and Accessibility

The Humber River Family Health Team remains committed to creating workplaces that reflect the communities we serve. We are actively seeking applicants from diverse backgrounds and lived experiences, including but not limited to Indigenous, Black, racialized, 2SLGBTQIA+, and persons with disabilities.

Accommodation requests can be made at any stage of the recruitment process for applicants who meet the bona fide requirements of the position. Please indicate any accommodation needs when contacted.