Manager, Talent Development

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multijurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

E-Comm 911 is seeking an experienced Manager, Talent Development to join their People & Culture team. In this newly created role, you will have the opportunity to bring strategic, senior-level expertise to talent and organizational development at a pivotal time in our organization. As a senior People & Culture leader, you will mature E-Comm's talent, leadership and organizational development programs - sharpening the strategies, frameworks and capabilities that strengthen our leaders, deepen our talent pipelines and set the organization up for what comes next.

As the organization's subject matter expert in talent management, leadership development and organizational development, you will design and lead integrated strategies, frameworks and solutions that strengthen leadership capability, develop talent, build succession pipelines and improve organizational and team effectiveness.

You will partner closely with executives, leaders, P&C Business Partners and other P&C teams to translate organizational priorities and workforce needs into practical talent and organizational solutions - moving initiatives from diagnosis and design through implementation, adoption and evaluation. As a people leader, you will lead and develop a team responsible for delivering high-quality talent, leadership and organizational development solutions across the organization.

What sets you apart from the rest:

• Strong organizational diagnosis and systems-thinking capability - you connect the dots between talent, leadership, culture and organizational issues
• Strong consulting, facilitation and influencing skills, with the credibility to advise and constructively challenge executive thinking
• The ability to communicate complex talent and organizational concepts in clear, practical, business-relevant language
• Strong program and change leadership capability, moving enterprise initiatives from design through adoption

What you’ll do

Talent Development & Succession

• Lead E-Comm's enterprise talent development strategy, including talent reviews, succession planning and critical role identification
• Design practical frameworks and tools that enable leaders to assess talent consistently and build strong succession pipelines
• Identify enterprise talent risks and capability gaps, and recommend strategies to identify, develop and retain high-value talent

Leadership Development

• Lead the organization's leadership development strategy, translating current and future capability needs into targeted solutions
• Design, implement and evaluate leadership programs that build practical capability and support leaders through key transitions
• Evaluate external partners, assessments and coaching solutions to ensure development investments deliver meaningful value

Talent & Organizational Strategy

• Translate business strategy and workforce priorities into an integrated talent and organizational development roadmap
• Connect talent, succession, leadership and organizational data to identify enterprise themes, risks and opportunities
• Monitor leading practices and continuously improve talent and OD processes to keep them practical, scalable and accessible

People Leadership

• Lead, coach and develop a high-performing team, setting clear priorities, accountabilities and growth opportunities
• Allocate resources and prioritize work based on organizational needs, impact and capacity
• Foster collaboration across P&C so the team operates as an integrated partner rather than a stand-alone centre of expertise

This role also contributes to:

• Performance & career development: evolving performance management practices and enabling career growth, internal mobility and development planning
• Organizational development & effectiveness: diagnosing organizational challenges and leading design initiatives related to structure, role clarity, spans and layers, and team effectiveness

What you’ll bring:

• A post-secondary degree in Human Resources, Organizational Development, Business, Psychology, Adult Learning or a related field (an equivalent combination of education and experience will be considered)
• 7+ years of progressive experience in talent management, organizational development, leadership development or related People & Culture disciplines
• Demonstrated experience designing and leading enterprise talent practices such as talent reviews, succession planning, leadership development, performance management and/or career development
• A track record of diagnosing complex organizational needs and designing practical OD solutions, and of partnering directly with executives and senior leaders
• Experience leading complex, cross-functional initiatives from strategy through implementation and evaluation
• People leadership experience, including coaching and developing professional or specialist teams
• Experience working in a complex, multi-stakeholder and/or unionized environment is an asset

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

We Offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 4 weeks’ vacation to start
• Eligibility to participate in our Personal Time-Off Program (12 additional days per year)
• 100% paid extended health and dental benefits

Job Details:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: $132,267.20 - $150,000 depending on experience
• Employee Group: Management
• Department: People & Culture
• Location: Vancouver/Hybrid
• CLOSING DATE FOR APPLICATIONS: November 20, 2026 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email [email protected]