Marketing Workflow Coordinator

An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.

JOB DESCRIPTION

Location: : Remote| Downtown, Toronto

Duration: 12 Months

Our client, a leading financial institution in Downtown Toronto, is looking for a Marketing Workflow Coordinator to ensure no request falls through the cracks by maintaining organized tracking and follow-up. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in the role:

Inbox triage

• Act as the first point of contact for all emails arriving in the shared marketing inbox
• Review and action all incoming emails, with a daily target of clearing the inbox with anything that is received before 4:00 PM EST
• Read every email and assess whether it requires a consultant or can be resolved directly
• Respond to basic inquiries independently — e.g., where to find an asset, how to get started on a request, status updates, and common how-to questions

Routing & traffic management

• Identify which requests need to be escalated to a consultant and route them promptly with clear context
• Log actionable creative and digital requests into Wrike
• Loop in the appropriate consultant when a request is assigned to them
• Ensure no request falls through the cracks by maintaining organized tracking and follow-up

Communication & support

• Provide friendly, professional, and timely responses to all stakeholders
• Maintain a consistent tone and quality standard across all replies
• Flag recurring questions or trends that could inform better self-service resources or process improvements

Consultant collaboration

• Work closely with our three marketing consultants to understand their roles, specializations, and current workloads, so requests are routed to the right person
• Join monthly team meetings to help identify efficiencies, process improvements, and ways to streamline intake and routing

Must Have Skills:

• 2-3 years of experience in a customer support, coordinator, traffic management, administrative, or marketing operations role
• Solid understanding of both creative and digital marketing requests — enough to accurately assess, categorize, and route incoming work
• Experience working as part of a multi-disciplinary marketing team, with an understanding of how creative, digital, and strategy functions interconnect
• Strong written communication skills; you'll be the voice of the marketing team in every reply
• High comfort level with email management at volume (100–150 emails/day)
• Experience with project management tools; Wrike experience is a plus

Nice-To-Have Skills:

• Experience supporting financial services, advisor networks, or branch-based organizations
• Prior experience in a shared inbox or helpdesk-style role
• French language skills

Soft Skills Required:

• Multitasking
• Quick learner
• Curiosity

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $30/hr -$36/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.