Posted 2 days ago
Member Experience Associate- Clinical Administration
@ Science&Humans
Mississauga, Ontario
Overview
Science & Humans is hiring a full-time Member Experience Associate in Mississauga, Ontario, to support patients on their hormone treatments. The role handles patient inquiries and issues with empathy, works with the medical team for accurate information, and keeps records of interactions. The posting states 4 days in office and 1 day work from home.
Responsibilities:
- Deliver service and support to patients on hormone treatments
- Respond promptly and empathetically to patient inquiries and concerns
- Resolve patient issues and take ownership of outcomes
- Monitor patient feedback and document interactions and treatment details
Requirements summary:
- Strong customer service and phone etiquette skills
- Prior customer support or patient experience, healthcare or pharmacy a plus
- Excellent verbal and written communication
- Strong attention to detail and multitasking ability
- Bachelor's degree in a related field or equivalent experience
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Science&Humans
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Leading digital health platform in Canada, offers personalized and evidence based treatments for optimal hormone health.
Full company description
Science&Humans is a digital hormone healthcare platform—and more. It’s a movement. A movement for hormone optimization for all Canadians through all stages of their lives. A movement for daily wellness that blends clinical advancements and tech innovations with integrative healthcare to support the body and mind from the inside out. For centuries, hormone imbalance was underdiagnosed and undertreated, and people suffered. Fatigue, stress, weight gain, sleep and sexual dysfunction, and so many more symptoms were passed off as a fact of life. But given the length and extent of these symptoms—they can affect every human for up to 30 years—we knew it was crucial to build a system to help everyone achieve daily hormonal balance and overall wellness. No more wait times. No more judgement. Just support, guidance, medication, and education all in one place. Our platform is a one-stop-shop dedicated to optimizing your hormones, extending your healthspan, and maximizing your longevity through a personalized plan that’s uniquely tailored to help you sleep better, think clearer, and live happier longer. From sign-up to testing to clinical guidance and treatment, we help you get back to yourself quickly, safely, and effectively. We are your partner in hormone health. Visit scienceandhumans.com and join the movement.
- LinkedIn followers
- 14,334
- People associated on LinkedIn
- 80
- Reported office locations
- Toronto, Ontario L5V 1X7, CA
- Business categories
- Health Care
- Wellness
- Other recorded names
- Science&Humans
- Specialties
- Hormone Health
- BHRT
- Sexual wellness
- Weight loss
- Longevity
- and Aging-well
- Profile identifies a recruitment agency
- No
- Reported total investment
- 7,599,906
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Science&Humans is a digital hormone healthcare platform—and more. It’s a movement. A movement for hormone optimization for all Canadians through all stages of their lives. A movement for daily wellness that blends clinical advancements and tech innovations with integrative healthcare to support the body and mind from the inside out. For centuries, hormone imbalance was underdiagnosed and undertreated, and people…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Hormone HealthBHRTSexual wellnessWeight lossLongevityand Aging-well |
| Open jobs on Jobsy | 7 |
| View page |
About the Job
We are looking for a Member Experience Associate to be the frontline voice for our patients. In this role, you’ll ensure every patient feels supported and cared for, whether it’s answering questions about hormone treatments, resolving issues with empathy, or collaborating with our medical team to provide accurate information. This is a fast-paced, people-focused role where your ability to multitask, problem-solve, and communicate effectively will make a direct impact on patient satisfaction and loyalty.
What You’ll Do
- Deliver exceptional service and support to patients regarding their hormone treatments.
- Respond promptly and empathetically to patient inquiries, concerns, and requests.
- Problem-solve and take ownership of patient issues to ensure a positive outcome.
- Manage and prioritize multiple tasks in a dynamic environment.
- Collaborate closely with healthcare professionals to provide accurate, timely information.
- Monitor and document patient feedback, identifying opportunities for improvement.
- Maintain accurate records of all patient interactions and treatment details.
- Ensure compliance with company policies and healthcare industry regulations.
What You Bring
- Strong customer service and phone etiquette skills.
- Prior experience in customer support or patient experience (healthcare or pharmacy experience is a plus).
- Ability to build trust and empathize with patients, identifying their needs quickly.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to juggle multiple priorities.
- Problem-solving mindset with sound decision-making skills.
- Bachelor’s degree in a related field, or equivalent work experience.
Why Join Science & Humans?
- Be part of a mission-driven company helping people live healthier, longer lives.
- Gain hands-on healthcare experience in a high-growth, innovative environment.
- Work alongside a passionate, supportive, and diverse team.
- Competitive salary, health benefits, and opportunities for career growth.
*** Please note this position is 4 days in office and 1 day WFM, work location is in Mississauga, Ontario ***
Commitment to Inclusion
Science & Humans is committed to providing a respectful, inclusive workplace where everyone can succeed. Accommodations are available throughout the recruitment process upon request.
Recruitment Process Notice
As part of our recruitment process, we may use artificial intelligence tools to assist in the review of applications, helping identify candidates whose qualifications align with this role.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
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