First seen by our source: 29 days ago
Member Services Coordinator
@ Miles Employment Group
Vancouver, British Columbia
Overview
Miles Employment Group is hiring a full-time Member Services Coordinator for a professional organization in Greater Vancouver. The role handles member inquiries across phone, email and digital portals, troubleshoots platforms, manages cases in a ticketing system, and interprets bylaws. The schedule is Monday to Friday, 9 to 5, at an office location.
Responsibilities:
- Primary contact for members by phone, email and digital portals
- Diagnose and resolve platform-specific technical issues
- Manage member inquiries end-to-end in a formal ticketing system
- Interpret bylaws and organizational policies for members
- Audit administrative workflows and maintain CRM data integrity
Requirements summary:
- 2+ years in a high-touch corporate, association or help desk role
- Experience with a formal ticketing system (Salesforce, Zendesk, Dynamics)
- Advanced MS Office, especially Excel
- Comfort navigating complex CRM databases
- Post-secondary degree in business or communications preferred
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business Administration, Communications |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Miles Employment Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Hiring Top Talent For Canada's Best Companies Since 2003
Full company description
From the Olympic Games to thousands of inspiring Canadian organizations, Miles has been dedicated to connecting the brightest and best talent with inspiring and driven organizations across Canada for over 17 years. A trusted leader in recruitment solutions with over 20,000 talent hired. Our expert talent acquisition team has vast experience in solving complex talent projects and sourcing experienced talent in a diverse range of industries. As your experienced partner in search, we work together with you to build effective leadership and highly productive teams needed in today’s rapidly changing workplace. Learn more by visiting us at Miles.ca 100% Canadian Owned & Operated.
- LinkedIn followers
- 38,370
- People associated on LinkedIn
- 13
- Reported office locations
- 1021 West Hastings Street, 9th floor, MNP Tower, Vancouver, BC V6E 0C3, CA
- Business categories
- Consulting
- Recruiting
- Other recorded names
- Miles Employment Group
- Miles HR
- Specialties
- Human Resources
- Employer Branding
- Recruitment Solutions
- HR Consulting
- RPO
- Skill Testing
- Employee Engagement
- and Workplace Innovation
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
From the Olympic Games to thousands of inspiring Canadian organizations, Miles has been dedicated to connecting the brightest and best talent with inspiring and driven organizations across Canada for over 17 years. A trusted leader in recruitment solutions with over 20,000 talent hired. Our expert talent acquisition team has vast experience in solving complex talent projects and sourcing experienced talent in a…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 11-50 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 2003 |
| Specialties | Human ResourcesEmployer BrandingRecruitment SolutionsHR ConsultingRPOSkill TestingEmployee Engagementand Workplace Innovation |
| Open jobs on Jobsy | 11 |
| View page |
Mission-Driven Excellence in Member Relations
Our client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.
The Mandate
The Member Services Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence.
Key Responsibilities:
Professional Representation: Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.
Technical Troubleshooting & Navigation: Provide high-level technical assistance to members navigating the digital ecosystem. You will diagnose and resolve platform specific issues, ensuring seamless access to professional resources.
Ticketing & Case Management: Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.
Policy Stewardship: Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules.
Operational Optimization: Proactively audit administrative workflows and data entry processes. You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).
Collaborative Liaison: Partner cross-functionally with Professional Development and Operations teams to ensure member feedback is translated into actionable organizational improvements.
Candidate Profile
The Strategic Thinker
You possess a "solutions-first" mindset. You do not merely identify a problem; you analyze its root cause and implement a fix before it impacts the broader membership.
The Technical Specialist
You are comfortable in a digital-first environment. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes.
The Communication Expert
You demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.
Experience & Qualifications
- Professional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
- System Proficiency: Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).
- Technical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases.
- Education: A post-secondary degree in Business Administration, Communications, or a related field is preferred.
- Core Competencies: A deep-seated commitment to professional ethics, confidentiality, and the mission of a non-profit organization.
- Able to commute Monday - Friday 9-5 to a Greater Vancouver office location
- Professional Prestige: Represent a community of professionals making a tangible impact on the industry.
- Culture of Integrity: Join a team that prioritizes Respect, Accountability, and Collaborative Excellence.
- Career Evolution: Gain deep insight into the governance and operations of a major professional body, with opportunities for professional development.
If you are a disciplined self-starter who takes pride in providing top tier level support within a mission driven framework, we invite you to apply here now!
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