Office Manager

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are seeking a highly organized, solutions-oriented Office Manager who brings a strong blend of facilities management and executive-level administrative support. In this role, you’ll be the heartbeat of our workplace—ensuring our office runs smoothly, our people have what they need to be successful, and our environment reflects the professionalism of a leading financial services organization.

If you thrive in fast-moving environments, enjoy solving problems before they become problems, and take pride in running a best-in-class workplace experience, we’d love to meet you.

Compensation Range for this Role: $59,498-$92,000 CAD (based on experience)

This role has an in office requirement.

Additionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment. Candidates must be eligible to obtain and maintain the required clearance throughout their employment.

Facilities & Workplace Operations

• Oversee daily office operations to ensure a clean, safe, and professional workspace
• Oversee reception operations including greeting visitors, managing sign-ins, coordinating escorts, and ensuring security protocols are followed
• Act as the primary onsite contact for building management, maintenance, inspections, and safety protocols. Support incoming inquiries (phone/email) and direct them appropriately
• Manage building access for employees, contractors, and visitors
• Monitor and resolve ServiceNow/work-order tickets and coordinate vendor support
• Conduct routine space checks and handle minor workspace adjustments

Vendor & Property Management

• Coordinate with key vendors (cleaning, supplies, coffee/water services, shredding, electricians)
• Coordinate maintenance requests, monitor service levels, and oversee vendor billing
• Maintain facility documentation and asse inventories

Administrative & Executive Support

• Build polished, executive-ready PowerPoint presentations and consolidate materials for leadership meetings
• Manage multiple priorities and meet tight deadlines with ease
• Coordinate internal events and external client meetings if needed
• Arrange travel and meeting logistics for leaders and visitors
• Prepare reports and financial summaries — including working from raw data when needed
• Draft agendas, set up meeting materials, and book meeting spaces
• Provide light technical support and triage as needed

Office Logistics & Support

• Manage office supply orders and inventory.
• Support seating plans, space assignments, and move coordination
• Ensure an exceptional visitor and employee experience onsite

Financial Administration

• Support the office/facilities budget, including invoice processing and tracking quotes
• Ensure accurate documentation and approval workflow management

EXPERIENCE:

• 3+ years of experience in office management, facilities coordination, workplace operations, or a similar role
• Strong administrative capabilities, including report preparation, presentation building, and event coordination
• Excellent organizational skills with the ability to prioritize and manage competing deadlines
• Strong communication skills and a service-focused approach
• Comfort with MS Office (especially PowerPoint and Excel) and digital ticketing systems (e.g., ServiceNow)
• Willingness to roll up your sleeves and assist with light physical tasks as needed.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Attention to detail, 10-key, strong math skills, strong spreadsheet skills, good judgment and analytic skills.
• Demonstrate customer service skills and organization skills.
• Effective oral communications skills.
• Ability to handle conflict as needed.
• Basic problem solving ability.
• Computer skills to include MS Outlook, PC proficiency (Windows environment), MS Office Suite.

This position is for an existing vacancy within our organization.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring