Posted 4 months ago
Operations Manager, Clinical Information Support
@ Island Health
British Columbia
Overview
Island Health is hiring an Operations Manager, Clinical Information Support to lead the delivery of information for clinical quality improvement and organizational decision-making. The role manages staff who perform discharge abstracting functions and collaborates with stakeholders to improve services and information quality. Candidates need a Master's-equivalent education and 7 to 10 years of health care experience.
Responsibilities:
- Plan and set performance standards for discharge abstracting staff
- Lead development and delivery of clinical quality improvement information
- Ensure compliance with professional, legal, Ministry of Health and Island Health standards
- Collaborate with stakeholders to improve services and information quality
Requirements summary:
- Master's-equivalent education in a related discipline
- 7 to 10 years of relevant health care experience
- Demonstrated leadership, coaching and mentoring skills
- Strong analytical and systems thinking abilities
- Experience with change management and quality improvement
Tools & skills
Source and dates
Source type not verified · hrsmart
- Employer posting date
- 2026-07-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Allied health |
| Experience | 7+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Master’s degree (required) |
| Fields of study | related discipline |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Island Health
| Field | Value |
|---|---|
| Company size | 10001+ |
| Open jobs on Jobsy | 1,246 |
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Data Development, Integration & Reporting, the Operations Manager, Clinical Information Support provides leadership in the development and delivery of information to support clinical quality improvement activities; complies with professional, legal, Ministry of Health and Island Health standards; and supports organizational and program-level decision-making.
The Operations Manager is responsible for all aspects of planning, establishing and monitoring performance standards, and directing staff providing discharge abstracting functions to optimize service to our clients, the public, care providers, program managers, senior executive, and governments within approved resources. Collaborates with key stakeholders to continually improve services, availability and quality of information.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Master's degree in a related discipline. Seven (7) to ten (10) years of relevant experience, in the health care field. Relevant experience would include health records and information management, administrative management, information reporting and analysis, and data management including supporting information technology. Also includes experience leading the review and transformation of business processes, at a multi-site organization.
Skills And Abilities
- Strong analytical skills
- Demonstrated leadership ability and highly developed interpersonal and communication skills, including effective coaching and mentoring skills.
- Demonstrated commitment to client focused services and teamwork.
- Ability to integrate administrative, professional and operational aspects of the service in an effective and efficient manner.
- Ability to apply change management and quality improvement principles.
- Strong systems orientation
- An ability to use computer software programs.
- Ability to think conceptually and systemically.
Link to Full Job Description
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