Posted 9 months ago
Passenger Assistance Manager
@ GAT Airline Ground Support
Vancouver, British Columbia
Overview
GAT Airline Ground Support is hiring a temporary Passenger Assistance Manager for about April to September 2026 to cover a maternity leave. The role supervises all contracted airline ground operations, including shift assignments, safety compliance, personnel discipline and liaison with airline customers and airport authorities.
Responsibilities:
- Supervise all contracted airline ground operations and personnel
- Establish shift assignments for full- and part-time staff
- Monitor safe operation of ground support equipment
- Coordinate cargo and baggage service with each carrier
- Serve as liaison with airline customers and airport authorities
Requirements summary:
- Ability to read weight and balance and hazardous materials documents
- Ability to perform under pressure and time constraints
- Knowledge of federal, municipal and airport regulations
- Ability to comply with attendance and tardiness standards
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-01-26
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Transportation & driving |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Warehouse, Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GAT Airline Ground Support
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Earning your preference through our people and performance!
Full company description
GAT Airline Ground Support earns our customers' preference by choosing team members who have a high degree of personal character. With a team of airport operations professionals who are committed to achieving outstanding performance, it's just as important to us HOW we get the job done. If you value character, we are the team for you whether as your business partner or your employer! With a focus on delivering unsurpassed airline and passenger experience, GAT Airline Ground Support’s capable team of more than 4,000 team members and servicing 68 locations throughout the U.S. and Canada through the GAT family of companies: GAT, Strategic Aviation, and Sky Cafe From landing to lift-off, GAT Airline Ground Support specializes in high touch, high technology ground handling, aircraft catering, cargo handling and warehousing, and a host of other transportation related services. Our strong tradition of a relentless focus on safety and a team atmosphere is supported by technology and performance-based execution. During several years of explosive growth, we have secured the talent, tools, and financial resources needed to fuel the future and meet the needs our our airline business partners.
- LinkedIn followers
- 19,259
- People associated on LinkedIn
- 1,375
- Reported office locations
- 246 City Circle, Suite 2200, Peachtree City, Georgia 30269, US
- Other recorded names
- Talent Acquisition Team at GAT
- GAT Airline Ground Support
- Specialties
- Ramp Handling
- Cargo Management
- Aircraft Ground Handling
- Aircraft Marshalling
- Aircraft Towing
- Aircraft Pushback
- Baggage Handling
- Aircraft Cabin Appearance
- Airport Customer Services
- Skycap
- Porter Services
- Wheelchair Services
- Private Charter Screening
- Customer Service
- aviation
- Sky Cafe
- Strategic Aviation
- Cargo
- Mail Handling
- Catering
- Food Transportation
- and Food Quality
- Profile identifies a recruitment agency
- No
GAT Airline Ground Support earns our customers' preference by choosing team members who have a high degree of personal character. With a team of airport operations professionals who are committed to achieving outstanding performance, it's just as important to us HOW we get the job done. If you value character, we are the team for you whether as your business partner or your employer! With a focus on delivering…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 5,001-10,000 employees |
| Headquarters | Peachtree City, Georgia |
| Organization type | Privately Held |
| Specialties | Ramp HandlingCargo ManagementAircraft Ground HandlingAircraft MarshallingAircraft TowingAircraft PushbackBaggage HandlingAircraft Cabin AppearanceAirport Customer ServicesSkycap |
| Open jobs on Jobsy | 10 |
| View page |
This is a temporary contract from approx. April - September 2026 to cover a maternity leave
Job Description:
Responsible for supervising all functions of the contracted airline operations, which include, but are not limited to auditing flight paperwork to ensure compliance, and complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Assigns vacant shifts to new hires, participates in employee disciplinary measures and ensures counseling is documented. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Establishing shift assignments for both full-time and part-time employees;
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Conferring with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how the flight will work
Other duties as assigned
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