Personal Lines CSR

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Our client, a growing independent insurance brokerage in Ontario, is looking for Personal Lines CSRs to provide exceptional service to an assigned book of clients. In this in-office, full-time role, you will be a trusted advisor helping individuals and families protect what matters most through home, auto, and recreational coverage, while delivering a responsive, people-first client experience.

Compensation

• Salary of $60,000 to $80,000

Benefits & Perks

• Performance/KPI based bonus
• Generous RRSP matching
• 4 weeks’ vacation
• Employer-covered benefits coverage
• New business commission opportunities
• Ongoing training and development support
• Strong internal growth prospects

Responsibilities

• Manage and service an assigned portfolio of personal lines policies, with a focus on strong client relationships and retention
• Handle inbound client calls and day-to-day service requests with a goal of first-call resolution
• Conduct renewal reviews, explain coverage and premium changes clearly, and proactively address price increases
• Provide quotes, make recommendations, and guide clients through available options across multiple markets
• Document conversations and transactions accurately and consistently
• Collaborate with internal support teams for policy changes, cancellations, underwriting follow-up, and claims related coordination
• Contribute to office culture by being a dependable teammate who can help cover when needed
• Stay current on insurer guidelines, underwriting rules, and industry best practices

Qualifications

• Valid RIBO License
• Minimum 1+ years’ experience in personal lines servicing
• EPIC experience is an asset
• Knowledge of insurer portals is essential
• Strong communication skills with the ability to translate policy language into clear, client-friendly explanations
• Organized, detail-oriented, and comfortable managing a steady workflow and competing priorities
• Collaborative, solutions-focused mindset and comfort working fully on site.

If you’re ready to turn great service into great outcomes, send your application and let’s get the conversation rolling.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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