Physician Relations Representative

Do you have a healthcare-related education—such as Kinesiology, Medical Administration, Health Sciences, or a related field—but are currently working in retail, hospitality, or restaurant management in a customer-facing role?

Do you love building relationships, solving problems, and delivering exceptional service—and want to apply those skills in a healthcare environment again?
If so, we’d love to meet you.

WELL Health Diagnostic Centres is looking for a motivated and people-focused Account Representative (Healthcare) / Physician Relations Representative (PRR) to join our growing Physician Relations & Business Development team. In this role, your customer service strengths will be a key asset as you build trusted relationships with physician offices, support referral growth, and help expand our diagnostic services across Sudbury.

Job Description: Physician Relations Representative

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.

Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.

Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.

Grow with a Leading Organization: With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.

Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Visit us at https://welldiagnostics.ca

Reporting to: Sr. Physician Relations Manager

Responsibilities:

Marketing:

• Converse with a pipeline of physicians, nurse practitioners across provinces through outbound calls.
• Build and maintain strong, long-term relationships with current and new referring physicians and their support staff to offer a quality experience.
• Recognize, convey, and promote telehealth businesses, including, but not limited to, MyDoctorNow and CardiologyNow. Articulate our competitive advantage to encourage both patients and physicians to utilize our services.
• Resolve physician concerns immediately and effectively.
• Bridge the connection between the referring physician and our specialists in the event that questions arise.
• Collaborate with the clinic staff to achieve optimal patient care.
• Develop in-depth knowledge of MyHealth’s offering and value proposition.
• Manage and build an effective pipeline of physicians throughout various provinces.
• Track activity and report results, such as daily call reports, weekly work plans, and territory analyses with the purpose of increasing referring volumes in Salesforce.
• Interact and communicate collaboratively within the physician relations team and other leaders/ staff throughout the organization, as appropriate, to provide a quality customer experience.
• Work closely with Clinic Leaders, Regional Leaders, and other teams to help manage and resolve issues and seize opportunities, proactively make recommendations and relay feedback to the management.
• Understand the competitive market, including patient demographics, dynamics of physician relationships locally, hospital groups, etc.

Patient & Physician Experience:

• Ensure patients are supported in preparation of their medical appointments via knowledge sharing to the referring offices, as applicable.
• Accurately and efficiently answer customer questions with complete knowledge of the features and benefits of MyHealth’s services.
• Collaborate with peers in other territories to enhance team capabilities and effectiveness.
• Achieve overall performance goals of the organization.
• Support other lines of business as call volume dictates.
• Perform other related duties as assigned.

Qualifications, Experience & Requirements:

• 0-2 years of related experience.
• Bachelor’s Degree in Sales, Marketing, or related field.
• Minimum of 1 year of COLD calling experience
• Previous customer service experience/ sales experience is an asset.
• Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Comfortable working with Microsoft Office Suite, experience with Salesforce.com is an asset.
• Track record of initiative-taking and creativity in tackling sales and marketing challenges.

Personal:

• Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

This role is for an existing vacancy. The expected hiring range for this role is from $45,000 - $,50,000 per annum. Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics.ca

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.