Production Support Analyst

About Us:

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit https://www.ltm.com/

Job description –

Role – Sr. Technical Analyst – Production Support

Location – Mississauga, ON (Hybrid – 3 days a week onsite)

Fulltime

This opportunity is for a Senior Technical Analyst within a product-based organization The role is aligned to directly work with clients client support teams and ensuring the stability reliability and performance of critical Web Products applications

This is a highly visible role that requires technical functional expertise and the ability to operate effectively under pressure in a time sensitive environment by adhering to defined SLAs SLIs and operational KPIs

Must have qualifications

Experience supporting business critical Web applications with advanced understanding of Applications and environment controls

Serve as a key point of contact for client reported issues Innate ability to take ownership and responsibility for troubleshooting production issues and determining root causes

Improve the service level the team provides to our end users which includes maximizing operational efficiencies strengthening issue investigation and resolution and knowledge sharing practices

Understanding workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement

Ability to cope up with the continuous product enhancements and technology upgrades

Recommend execute Operational improvement initiatives long term remediation to recurring issues and enhancements to monitoring and automation

Excellent analytical planning communication presentation and leadership skills

Ability to deliver with minimum supervision

Supporting existing processes implementing and supporting change requirements as part of a structured change control process

Updating SOPs Runbooks troubleshooting guides and documentation

Strong knowledge and advanced hands-on working knowledge of Angular APIs Java SQL AWS Jenkins and Postman

Bachelor’s degree with relevant experience of 5 yrs in production support application support IT operations

Job Skills

Communication Analytical Trouble shooting Problem Solving and Coordination skills

SLA and KPIs adherence

SOPs and knowledge repositories update

Product Requirements and Estimation

Web applications and REST APIs JSONXML

Microservices based architecture

JavaJ2EE technologies Angular Typescript coding HTML5 CSS3 Authentication OAuth SSO STS

SQL Queries AWS Dynatrace Site 24X7 Jenkins CICD pipelines

Request flow from web server to application servers and integration points

Hands on experience or strong knowledge in Mutual Fund and or Insurance will be considered as an added advantage

Benefits/perks listed below may vary depending on the nature of your employment with LTM Canada (“LTMC”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.