First seen by our source: 2 hours ago
Production Support Analyst (Akamai / Web Platforms)
@ W3Global
Toronto, Ontario
SIGNALS
Overview
W3Global is hiring a Production Support Analyst on a contract basis in downtown Toronto, hybrid. The role monitors and supports production web platforms, troubleshooting incidents across Akamai delivery, DNS, SSL and cloud infrastructure while following ITIL processes. Candidates need 5+ years of production support experience and hands-on Akamai expertise.
Responsibilities:
- Monitor and support production environments and SLAs
- Troubleshoot application, network, DNS and SSL issues
- Manage Akamai delivery and security configurations
- Perform ITIL incident, problem and change management
- Participate in on-call and major incident response
Requirements summary:
- 5+ years production or application support experience
- Hands-on Akamai CDN and NetStorage experience
- AWS, Azure, NGINX and Apache experience
- DNS, SSL and URL routing expertise
- Jira and Confluence administration
- ITIL process knowledge
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
W3Global
| Field | Value |
|---|---|
| Open jobs on Jobsy | 58 |
Job description
Hybrid DownTown Toronto.
Job Title: Production Support Analyst (Akamai / Web Platforms)
Role Summary
We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.
Key Responsibilities
Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.
Job Title: Production Support Analyst (Akamai / Web Platforms)
Role Summary
We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.
Key Responsibilities
- Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
- Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
- Perform incident, problem, and change management activities in alignment with ITIL processes.
- Manage and maintain Akamai delivery configurations, NetStorage, caching, routing, performance optimization, and security solutions.
- Coordinate with Development, DevOps, CloudOps, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
- Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
- Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
- Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
- Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
- Participate in on-call rotations and major incident response activities.
- Deliver knowledge transfer and cross-training sessions to support team members.
- 5+ years of Production/Application Support experience in enterprise environments.
- Strong hands-on experience with Akamai CDN, NetStorage, and Akamai delivery/security configurations.
- Experience supporting AWS, Azure, NGINX, Apache, and modern web application environments.
- Strong expertise in DNS management, SSL certificates, URL routing, and website delivery architecture.
- Experience with Jira and Confluence administration and support.
- Knowledge of Akamai security solutions including WAF, Kona Site Defender, Site Shield, Bot Manager, and Prolexic.
- Familiarity with ITIL processes including Incident, Problem, and Change Management.
- Experience managing production incidents, vendor escalations, and root cause reporting.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.
- Previous experience supporting Akamai platforms or working as a Webmaster.
- Experience with web hosting platforms such as Heroku or other PaaS solutions.
- Knowledge of streaming platforms, media delivery, and content distribution.
- Experience supporting mobile applications (iOS and Android).
Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.
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