Property Administrator - ROQ City

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

The Property Administrator is a visible and trusted presence within the community, helping shape how residents experience their home each day. Working closely with the on-site team, the Property Administrator delivers service excellence through timely, thoughtful support and careful attention to the details that matter most to residents while also serving as an essential operational partner to the property team.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

Essential Duties and Responsibilities:

Resident Experience & Community Support

• Serve as a welcoming and dependable point of contact for residents, handling day-to-day inquiries, feedback, concerns, and complaints with care, clear communication, sound judgement, and a commitment to service excellence.
• Support residents through the moments that shape their experience at the property, including move-ins, move-outs, account questions, and maintenance needs. Coordinate the communication, follow-up, work orders, and escalation required to keep requests moving.

Property Administration & Financial Support

• Help keep a busy site office running smoothly, balancing accounts payable support with other day-to-day administrative priorities.
• Maintain accurate resident account and property information in Yardi and related systems, including resident files, correspondence, and supporting documentation.
• Support accounts receivable activities, including follow-up on outstanding balances, delinquent rent, chargebacks, and related resident account matters, while preparing rent rolls, weekly reports, accounts receivable reports, and other property documentation as required.
• Maintain an organised, professional, and welcoming office environment.
• Prepare resident emails, notices, letters, and other correspondence that is clear, accurate, timely, and professional.
• Look for practical ways to make everyday processes easier and more seamless for residents and the on-site team.

Qualifications:

• A service-first mindset and pride in creating a positive, professional experience for every resident interaction.
• Clear and polished written and verbal communication skills, paired with thoughtful listening and emotional intelligence, including the ability to remain calm, respectful, and solutions-focused when handling sensitive or challenging conversations.
• Exceptional organisation, attention to detail, and follow-through in a fast-paced environment with multiple competing priorities.
• Sound judgement and practical problem-solving skills, including knowing when an issue can be resolved independently and when it requires escalation.
• A proactive and dependable approach, with the ability to take ownership of work and keep commitments moving forward.
• A collaborative working style and the ability to build productive relationships with on-site colleagues, residents, and service partners.

Minimum Requirements:

• 2+ years of experience in residential property administration or a similar resident-facing role within a rental or multifamily environment.
• Proficiency with Microsoft Office applications, particularly Word and Excel.

Preferred Attributes:

• Post-secondary education.
• Experience using Yardi or a comparable property management system.
• Familiarity with residential tenancy legislation and basic collections or legal processes.

Work Schedule: This position requires employees to work onsite.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Occasionally lift, carry, and move up to 10 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$47,340.00 - $65,087.00This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at [email protected]. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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