Proposal & Commercial Operations Lead

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

The Proposal & Commercial Operations Lead plays a critical role in supporting Metro Supply Chain's revenue growth objectives by leading the preparation and management of customer-facing proposals, RFI/RFPs, presentations, and pursuit deliverables. Acting as the central coordinator for complex sales opportunities, this role ensures the timely delivery of compelling, accurate, and compliant submissions, ensuring consistency across sales processes and content, and driving innovation and adoption of Business Development enabling technology. The position also supports HubSpot CRM administration, pipeline reporting, and data quality initiatives, while providing research and commercial insights that help the Business Development team identify opportunities and execute winning growth strategies. This role operates in a fast-paced, highly collaborative environment, and requires occasional travel.

RESPONSIBILITIES

Proposal & Pursuit Management

• Lead the development, coordination, and submission of customer proposals, RFIs, RFPs, RFQs, presentations, and other pursuit-related deliverables.
• Develop compelling, accurate, and client-focused written responses that clearly articulate Metro's value proposition, capabilities, and differentiators.
• Maintain proposal content libraries, knowledge repositories, templates, case studies, reference materials, and standardized response documents.
• Support opportunity qualification, pursuit planning, and bid/no-bid discussions through the preparation of pursuit documentation and customer intelligence.
• Coordinate customer presentations, site visit materials, executive briefings, and supporting sales collateral.
• Drive continuous improvement of proposal processes, content quality, response efficiency, and win-supporting best practices.
• CRM Administration & Sales Operations.
• Serve as a HubSpot subject matter expert and primary business administrator for the Commercial team.
• Coordinates with external vendors, data providers, software partners, and industry resources to support proposal development and CRM effectiveness.
• Support pipeline management, opportunity tracking, sales stage compliance, and forecasting processes.
• Develop and maintain dashboards, reports, workflows, and automation tools to improve sales productivity and visibility. Recommend and implement CRM process improvements that enhance reporting accuracy, adoption, and commercial effectiveness.

EXPERIENCE:

• 4+ years of progressive experience in Sales Enablement, Revenue Operations, or Growth Strategy.
• Admin-level mastery of CRMs (HubSpot, Salesforce) with a track record of building and launching tools that teams love using.
• Strong analytical skills with an intuitive understanding of B2B sales cycles, funnel conversions, and revenue metrics.
• Proven experience applying AI or advanced workflows/automation to streamline and optimize sales operations.
• Demonstrate excellent oral and written communication and active listening skills.
• Prior experience supporting mid-market or enterprise sales environments.

EDUCATION:

• Post Secondary education in Business, Marketing, Communications, Supply Chain, or related discipline. Certifications in Sales Operations, Proposal Management (APMP), Project Management (PMP), or CRM systems are considered an asset.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.