Posted 6 days ago
Quality Control Agent
@ Manpower
Vancouver, British Columbia
Overview
Manpower is hiring a Quality Control Agent on a temporary basis for a financial services client in British Columbia. The role monitors customer calls and communications, coaches team members, and maintains training and SOPs, on a remote schedule of 9 AM to 6 PM, Monday to Friday, at $29/hr.
Pay:
$29 an hour
Responsibilities:
- Conduct quality monitoring, coaching and reporting for customer service
- Review quality trends and recommend improvements
- Create training curriculum and publish SOPs
- Monitor phone calls and electronic communications
- Provide coaching and feedback to team members
Requirements summary:
- Minimum 3 years of customer service experience, preferably in finance
- 1-2 years of supervisory experience
- Excellent communication and writing skills in French and English
- Strong organizational skills and attention to detail
- Ability to analyze performance data
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Management experience | 1+ years |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Manpower
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done each time, every time.
- LinkedIn followers
- 1,677,042
- People associated on LinkedIn
- 28,994
- Reported office locations
- 100 Manpower Place, Milwaukee, WI 53212, US
- 6166 Shallowford Rd, Chattanooga, TN 37421, US
- 7094 Miratech Dr, San Diego, CA 92121, US
- 1349 W Chandler Blvd, Chandler, AZ 85224, US
- 1891 Santa Barbara Dr, Lancaster, PA 17601, US
- 6615 S Eastern Ave, Las Vegas, NV 89119, US
- Other recorded names
- Manpower
- Specialties
- Interim Recruitment
- Permanent Recruitment
- Workforce Management
- Contingent Recruitment
- Workforce Trends
- Hiring
- Employment
- Staffing
- Recruiting
- and Career Guidance
- Profile identifies a recruitment agency
- Yes
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Milwaukee, WI |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | Interim RecruitmentPermanent RecruitmentWorkforce ManagementContingent RecruitmentWorkforce TrendsHiringEmploymentStaffingRecruitingand Career Guidance |
| Open jobs on Jobsy | 621 |
| View page |
Our client, a leading organization in the financial services industry, is seeking a Quality Control Agent to join their team. As a Quality Control Agent, you will be part of the Quality Assurance Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset which will align successfully in the organization.
Job Title: Quality Control Agent
Location: British Columbia (Remote)
Pay Range: $29/hr
Shift: 9 AM to 6 PM, Monday to Friday
What's the Job?
- Conduct Quality Monitors, Coaching, and Reporting to ensure high standards of customer service.
- Review quality trends to identify areas for improvement and best practices to maintain a Best in Class performance.
- Create and maintain training curriculum and oversee the publication of SOPs in the approved format.
- Monitor phone calls and electronic communications to ensure the customer experience exceeds expectations.
- Provide coaching, feedback, and support to team members, ensuring adherence to department guidelines and practices.
What's Needed?
- Minimum of 3 years of customer service experience, preferably in the finance industry.
- 1-2 years of supervisory experience, with the ability to lead and motivate a diverse team.
- Excellent communication and writing skills in both French and English.
- Strong organizational skills and attention to detail.
- Ability to analyze performance data, identify operational opportunities, and implement continuous improvements.
What's in it for me?
- Opportunity to work in a fast-paced, customer-focused environment.
- Engage in meaningful work that impacts customer satisfaction and operational excellence.
- Develop your skills through ongoing training and professional growth.
- Be part of a diverse and inclusive team committed to excellence.
- Competitive pay rate with a structured work schedule.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
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