Restaurant Server (P/T, shift work based on business schedule)

Courtyard and TownePlace Suites Toronto Northeast Markham is looking for someone with strong customer service skills to join our team as a Restaurant Server!

ABOUT EASTON’S GROUP OF HOTELS

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

ABOUT THE HOTEL

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

Courtyard and TownePlace Suites Toronto Northeast Markham is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

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ABOUT THE POSITION

Job Overview

Provide fast, courteous service of food and beverages to guests, ensuring the quality and presentation of all items meet established standards. This position is ideal for individuals with experience in, or a preference for, fast‑food, diner, breakfast, or quick‑service restaurant environments. Exceptional customer service skills, excellent communication skills, and friendly attitude are required.

Duties and Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.

Qualifications and Requirements

• Previous simple restaurants (breakfast, diners, quick service) experience required, and it’s most suitable for the position. Food service experience with general knowledge of restaurant operations.
• Basic reading and writing, and guest services skills.
• Ability to multi-tasks.
• Food service experience with general knowledge of restaurant operations.
• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Must be efficient and thorough.
• Strong interpersonal and customer service skills are required.
• Strong oral communication skills are required.
• Must be energetic, possess good time management skills and be eager to grow and develop as part of a team.
• Smart Serve Certificate and Food Handler Certificate as required by a local or provincial government agency.

• This job requires the ability to perform the following:
  • Carrying or lifting items weighing up to 50 pounds
  • Remain stationery for extended periods.
  • Moving about the food outlet areas.
  • Handling food objects; plates, trays, glasses, etc.
  • Bending, stooping, kneeling

• Most of the time is spent walking and being on your feet.
• This is a physically laborious role.

• Other:
  • Communication skills are utilized, a significant amount of time when interacting with guests and waiting for staff, cooks, and supervisors.
  • Reading, speaking, listening and writing abilities are utilized often when taking orders, completing paperwork, etc.
  • Basic math skills are frequently used when handling cash, debit and credit transactions.
• May be required to work nights, weekends, and/or holidays.
• May also be assigned to work other shifts within the Food & beverage department, including Breakfast Server, and Banquet Attendant.

HEALTH AND SAFETY

Duties and Responsibilities

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

COMPENSATION

Pay Rate

• $17.95 per hour during probationary period. After probation, rate will change to $18.60 per hour.

Benefits

• Health, Vision, and Dental Coverage (full-time positions only)
• Employee Social Events
• On-Site Parking
• Discounted Staff Meals
• Hotel Discounts at Marriott properties worldwide
• Marriott recognized training

Easton’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.